Topic: Patient Safety

How AvaSure Builds AI for Patient Safety

Hospitals are under pressure to reduce preventable harm from falls, elopement, and other adverse events while maintaining a sustainable workload for clinicians. Camera-based monitoring and virtual sitting programs such as AvaSure’s Continuous Observation platform have already demonstrated that continuous observation can reduce falls and injuries, but human-only monitoring does not scale indefinitely. Many organizations are now exploring Artificial Intelligence to extend the reach of their teams, and to detect risk earlier than a human observer might be able to do consistently. 

At AvaSure, we view Artificial Intelligence as an extension of the virtual care platform that more than 1,200 hospitals already use for continuous observation, virtual nursing, and specialty consults. Our goal is not to replace human judgement. Instead, we want to build behavior-aware monitoring that can recognize patterns associated with risk, surface those patterns to caregivers in time to intervene, and do so in a way that is technically sound, clinically grounded, and respectful of patient privacy. 

This blog describes the design principles behind our Falls and Elopement Artificial Intelligence system. AvaSure leverages Computer Vision, a subset of Artificial Intelligence, to detect high-risk scenarios before an adverse event occurs. Our Computer Vision models perceive the hospital room environment by learning what situations are unsafe for patients. This allows us to demonstrate the clinical performance of our models made possible by our onboarding process for new hospitals. Built on Oracle Cloud Infrastructure (OCI), this cloud-based system provides a scalable foundation that extends beyond fall and elopement prevention into broader ambient AI applications

What are the Challenges of Computer Vision Models for Falls and Elopement?

Falls and elopements rarely occur as single, isolated moments. They emerge over a sequence of behaviors. A patient may shift position in bed, sit upright, move to the edge of the bed, stand, and then begin to move away. However, there are challenges to building Computer Vision models that understand such behavior. Staff and visitors come and go, sometimes obstructing the view of the camera. Lighting changes over the course of the day and night, including the use of infrared lighting in low light situations. All these challenges are part of the design space, and a monitoring system that considers a single video frame at a time without regard to such confounding elements can miss much of this context.  

An important way to adapt to these challenges is to select the right type of camera device. Choosing the right device for AI for patient safety also impacts how the system perceives the hospital room environment. AvaSure offers a variety of camera devices including Guardian Dual Flex, Guardian Mobile Devices, and Guardian Ceiling Devices. Guardian Dual Flex devices provide a fixed camera dedicated to Artificial Intelligence monitoring. Mobile units introduce variation in pan, tilt, zoom, and location within the room – each of which varies in layout across and within different hospital systems. Guardian Ceiling devices provide a different perspective compared to Dual Flex and Mobile devices. 

AvaSure’s Computer Vision system and onboarding processes are built to adapt rather than assuming a single, fixed installation environment. Our current models for Falls and Elopement focus on understanding posture and presence over time while accommodating variations in lighting and environment. The system distinguishes the posture of the patient from lying in bed, sitting on the side of the bed, or standing. These states are evaluated over short time windows and combined with rules that relate them to risk. For example, a transition from lying to sitting on the side of the bed may be treated as an early warning, whereas a transition to standing unassisted may prompt a higher-severity alert. 

How Does Falls and Elopement AI Perceive the Patient Room?

The Falls and Elopement models employ a three-layer approach to perceive conditions within the hospital room. 

  1. Lowest Layer: Detect whether there are people in the frame and estimate how many. 
  1. Middle Layer: When there is a single person in view, form an understanding of posture and location relative to the bed and other furniture. 
  1. Top Layer: Combine these posture estimates over time and apply rules that map temporal patterns to alerts. 

This layered approach is intentional. Computer vision research has shown that models built only around pose estimation can struggle with common conditions in clinical rooms, such as occlusions from blankets and equipment, low light, and cluttered backgrounds. By combining person detection with semantic posture classification and temporal reasoning, we maintain flexibility in camera hardware while capturing clinically meaningful patterns in the room. 

The temporal aspect is central to how the system works. Rather than categorizing each frame in isolation, the models consider short windows of behavior and pay attention to transitions. A single frame showing a patient near the edge of the bed may not be sufficient to decide whether they are attempting to stand or simply shifting position. A sequence of frames that show a consistent movement from reclined to upright to standing is more informative. Alerts are based on this kind of sequence-aware understanding rather than a momentary snapshot. 

AvaSure designs for known sources of variability. Mobile cameras introduce changes in viewpoint and zoom as they are repositioned. Different rooms may be arranged in mirror images, with beds and bathrooms on opposite sides. Lighting can range from bright daytime scenes to low-light conditions at night. During model development and onboarding, we deliberately include these variations so that the system can learn to interpret similar behaviors across a range of visual conditions. 

How does AI for Patient Safety Learn Real-World Clinical Complexity?

Computer Vision models learn by being fed many examples of different situations. For example, these could be labeled as “a patient lying in bed” or “a patient standing near the side of the bed”. The learning (or training) process then iteratively adjusts the model parameters based on how well the model at that iteration correctly predicts the situation associated with a given example. This process repeats until the model performs well enough. There are several methods for capturing data for training, including having actors stage scenes and having computers generate synthetic scenes by rendering life-like situations. 

However, models trained only on staged scenes and synthetic data tend to perform best on those same controlled scenarios. Real hospital rooms are more complex. Patients vary widely in demographic, mobility, and behavior. Equipment is added and removed. Staff and visitors move through the field of view in unpredictable ways. To build models of AI for patient safety that can handle this complexity, we need to learn from images that reflect it. At the same time, patient identity and privacy must be preserved. 

AvaSure maintains a patent-pending patient anonymization system that allows us to incorporate real-world imagery into training and evaluation without retaining identifiable visual information. The system applies transformations that remove or obscure personally identifiable features and present them to a human reviewer. The reviewer confirms that anonymization is complete and assigns labels describing the posture and relevant contextual details. Only after this confirmation do the frames enter curated data sets used for training and for measuring performance in production. 

The system captures frames concentrated around ambiguous or clinically relevant situations rather than random samples of uneventful periods. This makes them particularly useful for improving model performance for video cases where decisions are hardest. 

Precision vs Recall: Which Metrics Matter Most for Clinical Success?

When evaluating models in safety-critical domains, accuracy alone is not sufficient. Falls and elopements are relatively rare events compared with the number of hours of observation across a hospital. A system can achieve high overall accuracy by correctly labelling long periods of low-risk behavior yet still miss important events or generate more alerts than staff can reasonably handle. 

For this reason, AvaSure frames performance in terms that reflect the realities of clinical operations. Precision captures how often an alert corresponds to a meaningful event. Recall captures how often the system detects an event when it occurs. The F1 score combines the two into a single measure that balances false positives and missed detections. These metrics tell us how often the system asks for attention when it is truly warranted and how often it remains silent when it should speak up. 

In practice, different hospitals and units may prefer different trade-offs. A neurosurgical ward may choose to tolerate more alerts in exchange for fewer missed events, whereas a lower-acuity unit may prioritize reducing unnecessary interruptions. Our models can operate at different points along the precision-recall curve, and part of the onboarding process is to discuss and tune that operating point together with clinical and operational leaders. 

Beyond the initial deployment, AvaSure treats performance as something that must be monitored and maintained. As room layouts, staffing patterns, and patient populations change, the distribution of behaviors the system sees will change as well. By sampling outputs in the field for new models running side by side with existing models, we can compare new model versions against established baselines and roll back changes that do not meet defined criteria. 

Deployment Without Disruption: What is the Process for Onboarding New Hospitals with AI for Patient Safety?

For hospitals, the most important questions are how the system will behave in their specific environment and how disruptive deployment will be. AvaSure’s onboarding process is designed to answer those questions incrementally and transparently. 

The work begins with understanding room configurations, typical camera locations, and the kinds of patients and use cases each unit expects to monitor. This can include having AvaSure team members stage representative scenarios in sample rooms, capturing video that reflects local layouts, lighting, and camera angles. This staged data helps verify that the baseline model behaves as expected before any live patient feeds are involved. 

As cameras are connected, we run the models in background mode. The system processes live video, but alerts are not yet sent to staff. During this period, we collect anonymized frames of interest and review the patterns of potential alerts. This is also when we fine-tune the operating point where we can adjust the precision vs recall for the unit’s needs. 

Once the hospital is comfortable with the system’s behavior, alerts are enabled for virtual safety attendants. The user interface will increasingly support structured feedback so that attendants can indicate whether an alert was helpful, spurious, or associated with an event the system should have recognized. These feedback signals, together with anonymized frames, feed back into our data and model improvement process. By gathering room dimensions, lighting, and arrangement details, we are able to use rendered scenes that are specific to each environment, streamlining the creation of training examples for new hospitals. 

How to Extend Beyond AI for Patient Safety Monitoring

Falls and elopements are a natural starting point for behavior-aware monitoring because they are common, clinically important, and directly connected to existing continuous observation workflows. However, the same sensing and inference capabilities can support a broader set of safety and quality use cases over time. 

AvaSure’s AI Augmented Monitoring strategy anticipates an expansion from Falls and Elopement into additional use cases such as hospital-acquired pressure injury prevention, infection-related behaviors, and staff duress. Environmental sensing capabilities, including detection of meal tray delivery and removal or patterns of in-bed movement, can contribute to these use cases by providing objective, continuous signals about patient status and care processes. Each new application will require its own feasibility studies, data collection plans, and validation steps, but they build on the same underlying platform and design approach. 

Each of these additional use cases requires enhancements to the Computer Vision models to have them comprehend a wider variety of situations. Such enhancements can require additional or more complex models requiring additional computing power. AvaSure leverages OCI’s AI infrastructure offerings to bring to bear considerable GPU-powered computing to support an expanding range of use cases. 

How do we integrate security and compliance into the design of healthcare AI models? 

Security for us is not a separate track from Artificial Intelligence; it is part of the design of the platform and the models from the beginning. AvaSure’s virtual care systems already operate in environments where SOC 2 and HIPAA expectations are the baseline, not an add-on, and the same standard applies to AI Augmented Monitoring. Every new service that touches patient data, from model pipelines to anonymization computing, is expected to pass formal design review, threat modelling, and, where appropriate, penetration testing before it is considered ready for production. 

At the infrastructure level, our cloud strategy is built on a scalable, multi-tenant architecture designed to keep different users and services securely separated. Robust identity and access management ensures that only authorized components can communicate or access sensitive data, and every service operates with the minimum permissions required. Data moving through the system is protected by encryption, as is data stored in managed services. Comprehensive audit logging is a core part of our approach, recording authentication and authorization events, configuration updates, model changes, and administrative actions so that security and compliance teams can thoroughly review activity if needed. 

For AI specifically, the same security-by-design approach applies. Security specialists review designs for new AI use cases during ideation rather than waiting for prototypes. The review looks at how video streams enter the system, where inference is performed, what outputs persisted, and how PHI is handled or removed. This helps ensure that the introduction of GPU-backed inference or new data flows does not inadvertently expand the attack surface or weaken isolation guarantees.  

The anonymization pipeline is an example of security and privacy concerns shaping the technical design. Rather than storing raw patient video, the system extracts short windows around events of interest and routes them to a separate anonymization service. That service applies privacy preserving transforms and requires human confirmation that identifiable information has been removed before frames can be used for training or evaluation. All of this traffic is encrypted in transit; anonymized images are encrypted at rest and stored with restricted access. This architecture allows the models to benefit from realistic data while maintaining clear boundaries around PHI. 

In practice, ensuring security involves closely connecting monitoring activities with incident response protocols. A comprehensive strategy includes full observability across systems and processes, using tools like metrics, alerts, dashboards, and health checks to quickly detect and respond to any unusual activity. The same mechanisms that support autoscaling and automated rollback for availability also support security; if a change in configuration or dependency were to introduce unexpected behavior, operators can detect it quickly and revert. Regular risk assessments, combined with continuous integration and deployment practices, are intended to keep the platform aligned with evolving threats and regulatory expectations rather than treating compliance as a static checklist. 

From the hospital’s perspective, the outcome of this approach should be straightforward: AI features sit inside a platform that is already held to enterprise security and compliance standards, and any new capability is expected to meet those standards before it is offered in production. The same controls that protect virtual care today – access control, encryption, audit logging, and formal review – apply equally to behavior-aware monitoring and future AI use cases. 

How Does AvaSure Scale AI for Patient Safety in Modern Health Systems? 

Building AI for patient safety is not simply a matter of choosing a model architecture or training on a large data set. It is a system-level effort that spans model design, data collection, anonymization, infrastructure, onboarding, monitoring, security, and governance. Each part influences how the technology behaves in practice and how much clinicians and patients can rely on it. 

For AvaSure, the core elements of that system are clear. We focus on understanding behavior in context rather than isolated frames. We adopt a stepwise development approach that involves staged experiments, demonstrations, and validation in real clinical settings. We learn from real rooms through an anonymization data collection system that protects identity while concentrating on data where it matters most. We operate on a cloud platform designed for reliability, scalability, and security. Lastly, we treat hospitals as partners in an ongoing improvement process rather than one-time installations. 

AvaSure is building AI for patient safety into the virtual care platform that customers already use for continuous observation and virtual nursing. Future blogs will explore specific components in more depth, including anonymization and data curation, our hybrid edge–cloud roadmap, and the evolution from single-use models to a suite of AI augmented monitoring applications. For now, our aim is to make the underlying approach visible so that hospital leaders and clinicians can make informed decisions about how AI fits into their own patient safety strategies. 

Virtual Care Insight Survey Report

2024 Virtual Care Survey Report

While most IT and clinical leaders believe that inpatient acute virtual care will play an increasingly significant role in care delivery, the reality is that it is still in the early stages of adoption. Survey data reveals a surprising gap: 29% of organizations have no virtual care programs, even as hospital leaders rank it as a top priority. 

To help organizations bridge this gap, the 5-stage Inpatient Virtual Care Maturity Model offers a comprehensive blueprint for care model redesign, empowering leaders to drive change management and implement manageable, outcome-focused strategies.

What stage is your organization? Download the report to learn:

  • Where hospitals currently stand in virtual care maturity
  • How virtual care is reducing the burden on bedside staff
  • The key metrics hospitals use to measure virtual care program success
  • The 5-Stage Inpatient Virtual Care Maturity Model 

A Pathway to Zero Falls: Protecting veterans from preventable harm

Falls remain a persistent and costly issue among hospitalized veterans, who are at a higher risk due to more prevalent chronic conditions. In response, the Veterans Health Administration introduced the SAFE STEPS for Veterans Act in 2024, creating an Office of Falls Prevention. Staffing shortages, particularly among Patient Care Technicians and Certified Nursing Assistants have exacerbated patient safety concerns, with patient falls rising 253% from 2020 to 2022.

To reduce the need for 1:1 sitters and improve safety, AvaSure’s AI-powered virtual care platform enables hospitals to remotely monitor high-risk patients and prevent falls and other adverses events.

Download the guide to learn:

  • How to reduce falls by nearly 20%
  • Ways to improve staff efficiency & satisfaction
  • The top 4 adverse events prevented in VA hospitals

How the North Texas VA Improved Patient Safety and Reduced Costs With Virtual Sitters

VA North Texas Hospital Logo

About VA North Texas Health Care System

Passionate and dedicated, the virtual sitters at VA North Texas Health Care System transcend their virtual presence, forming genuine bonds with the veterans they care for. Nurse manager Tiffany Villamin shared a poignant anecdote at the 2023 ANCC National Magnet Conference®, illustrating the profound impact of these virtual heroes. When an impending ice storm threatened, these compassionate individuals proactively offered support, ready with sleeping bags in hand, demonstrating their unwavering commitment to the veterans and bedside staff.

A Success Story in Virtual Sitting Implementation

VA North Texas Health Care System, comprising 13 facilities and over 700 beds, stands as a beacon of success in virtual sitting adoption. Since embracing this technology, the health system achieved a remarkable 20% reduction in inpatient fall rates and slashed hourly patient sitting costs by nearly 90%.

Addressing Patient Safety Challenges

Facing labor shortages and escalating costs, VA North Texas prioritized patient safety and fall prevention. Recognizing the superiority of virtual sitting over traditional one-to-one sitting, the health system implemented a program leveraging 2-way video and audio capabilities. This centralized monitoring hub, staffed by virtual safety attendants, oversees up to 48 cameras, effectively reducing patient falls.

Results: Lower Costs, Improved Patient Safety

The impact of virtual sitting at VA North Texas is profound. By freeing frontline staff for direct patient care and decreasing 1:1 sitter usage, the program saved an average of 83 full-time equivalents per month, translating to an annual savings of $3.4 million. The efficiency gains are substantial, with costs per virtual sitting hour reduced to $3.05 compared to $26 for one-to-one sitters. Fall rates plummeted by nearly 20%, well below national averages.

Expanding Impact and Enhancing Care

Looking ahead, VA North Texas plans to extend the program to the Emergency Department and mental health department, further enhancing patient safety and care delivery.

Conclusion

Virtual sitting represents a transformative approach to patient care, yielding cost savings and improved outcomes. VA North Texas Health Care System exemplifies the potential of this technology to revolutionize healthcare delivery, ensuring better patient outcomes and optimized resource utilization.

AvaSure Honors 2023 AvaPrize Winners for Virtual Care Excellence

Graphic saying "Congrats AvaPrize Winners"

Awards program recognizes individuals and organizations for advancing patient and staff safety

BELMONT, Mich., [May 15, 2024] — AvaSure, a market leader in acute virtual sitting and virtual nursing, proudly unveils five recipients of the 2023 AvaPrize awards.

AvaSure’s virtual care awards program, AvaPrize, recognizes individuals and organizations whose unwavering dedication has not only enhanced patient safety but has also revolutionized the nursing experience and ushered in new standards of care efficiency.

“At AvaSure, we are on a mission to redefine healthcare delivery by harnessing the power of technology,” said Adam McMullin, CEO, AvaSure. “We stand alongside the nation’s leading health systems in championing transformative care models that prioritize patient safety, empower nursing teams, and drive tangible improvements in outcomes. It is with great pride that we pay homage to these exceptional individuals and organizations for their tireless commitment to leveraging intelligent virtual care to shape a brighter future for healthcare.”

2023 AvaPrize winners

  • The Hub & Spoke Award recognizes the organization with the most efficient use of the AvaSure platform by multi-site organizations using a single remote central observation center. The award went to the University of California San Diego Health – Hillcrest, which has significantly improved patient safety while reducing the use of one-to-one sitters through its virtual sitting program. The program has enabled the health system to sustain an ongoing annual sitter avoidance of 20 patients per day, or the equivalent 84.0 full-time equivalents (FTEs).
  • The SafetyNet Award honors the organization that demonstrates the most complete AvaSure virtual care program. In 2023, that was PeaceHealth St. Joseph Medical Center, which has used the AvaSure platform to improve care for patients with dementia and those at risk of self-harm. Across eight of its facilities, the health system monitored 16,463 patients for 1,317,917 hours in 2023, preventing a staggering 121,249 adverse events.
  • The Path to Zero Award recognizes an organization focused on patient safety, specifically with reducing fall rates with the AvaSure platform. In 2023, the award went to Centra Health, whose team leveraged the real-time analytics and quality dashboards to help progress and track the reduction of falls.
  • The Super Star Virtual Safety Attendant Award recognizes individuals who consistently exceed expectations in ensuring the successful utilization of the AvaSure platform. The award went to Dorcus Poku of VHC Health, a virtual sitting technician who has consistently demonstrated an unwavering commitment to her role.Beyond ensuring the effective use of the AvaSure platform, Poku ensures that compassionate patient care is not lost in virtual settings. Her ability to establish meaningful connections with patients under her care, as well as with the clinical staff, sets her apart as a true asset to the healthcare team.
  • The VA Award honors the remarkable advancements in virtual care achieved by VA Hospitals. In 2023, the winner was W.G. Bill Hefner Salisbury Department of Veterans Affairs Medical Center, emblematic of its pursuit of innovation and improvement to provide the best care to our Veterans. The team actively seeks and implements best practices, fostering a culture of continuous improvement and unwavering commitment to delivering exceptional care. Furthermore, their collaborative spirit extends beyond their institution as they generously share their insights and experiences with other VA facilities, progressing and elevating standards across the VA health system.

The AvaPrize awards have been personally delivered, allowing the AvaSure team to express heartfelt gratitude to each recipient for their remarkable dedication to implementing technology-driven solutions in the pursuit of unparalleled patient care.

To learn more about the 2023 AvaPrize winners, click here. 2024 submissions are now open.

About AvaSure
AvaSure® is an intelligent virtual care platform that healthcare providers use to engage with patients, optimize staffing, and seamlessly blend remote and in-person care at scale. The platform deploys AI-powered virtual sitting and virtual nursing solutions, meets the highest enterprise IT standards, and drives measurable outcomes with support from care experts. AvaSure consistently delivers a 6x ROI and has been recognized by KLAS Research as the #1 solution for reducing the cost of care. With a team of 15% nurses, AvaSure is a trusted partner of 1,100+ hospitals with experience in over 5,000 deployments.

Media contact: Marcia G. Rhodes / mrhodes@acmarketingpr.com

How the North Texas VA Improved Patient Safety and Reduced Costs With Virtual Sitters

VA logo

Passionate and committed, the virtual sitters at the VA North Texas Health Care System, are not just entry-level, front-line health care workers—they are the unsung heroes who, despite being virtual, forge genuine and heartfelt connections with the veterans under their care. Tiffany Villamin, nurse manager, shared a compelling story during her presentation at the 2023 ANCC National Magnet Conference®, underscoring the indispensable role these virtual sitters play in ensuring the success of the hospital’s virtual sitting implementation. When news of an impending ice storm loomed last winter, these compassionate individuals proactively reached out to Villamin, sharing that they had packed sleeping bags in their trunks and were en route to the hospital to support the veterans and the bedside staff for as long as the crisis lasted.

The VA North Texas Health Care System, a large health system with 13 facilities and more than 700 beds, represents a virtual sitting success story. After adopting this technology, the health system reduced inpatient fall rates by nearly 20% and reduced hourly patient sitting costs by nearly 90%.

This hospital is not alone in facing challenges with patient safety and falls due to labor shortages and escalating costs. It is well established that virtual sitting is superior to one-to-one sitting for patient safety and fall prevention. As virtual sitters can monitor up to 12 patients simultaneously, they also significantly reduce costs compared to dedicated staff at each bedside.

Reducing the Persistent Problem of Patient Falls

Several years ago, inpatient falls became a care improvement focus for VA North Texas as they were expending a significant amount of nursing resources on one-to-one sitters while still experiencing high fall rates.

Falls are costly. Patients injured in falls often require additional treatment and prolonged hospital stays. A recent 8-hospital analysis of over 10,000 patients falls cited by JAMA showed that a fall with any injury is associated with a cost increase of $36,776 and doubles the length of stay.

VA North Texas implemented a virtual sitting program with 2-way video and audio capabilities to connect in-room patients to virtual caregivers. At the heart of the program is a centralized monitoring hub featuring 4 virtual safety attendants who can oversee a total of 48 cameras to reduce patient falls.

An important aspect of virtual sitting is assessing patients individually to determine whether virtual sitting will meet their needs. Conditions that are typically well served by virtual sitters include general safety concerns, such as drug or alcohol withdrawal, confusion, agitation, and elopement risk; failure to follow safety instructions, such as leaving the unit without notifying staff; and high fall risk.

Results: Lower Staff Costs, Fewer falls

Since VA North Texas adopted its virtual sitting program, the health system has freed up front-line staff for direct patient care, an important improvement to overall care delivery and staff satisfaction. By decreasing 1:1 sitter usage, the program allows for better staffing and resource utilization for the entire facility, saving an average of 83 full-time equivalents per month–an annual savings of $3.4 million.

The virtual sitting program enables caregivers in the centralized monitoring hub to have eyes on 12 patients at a time, a huge efficiency gain over one-to-one sitting. As a result of the gains, VA North Texas now has costs of $3.05 per virtual sitting hour, as opposed to an average of $26 per hour for one-to-one sitters–a savings of nearly 90%. Costs are inclusive of both the staffing and technology.

Additionally, fall rates have decreased almost 20% throughout the project. They are now at a fall rate of 1.7/1000 patient days, well below national averages of 3-5/1000 patient days. Shortly, VA North Texas plans to expand the program to the Emergency Department and the mental health department to prevent workplace violence and keep suicidal veterans safer.

For health systems, one-to-one sitters represent a costly drain on resources that do little to improve patient safety. With virtual sitting, health systems such as VA North Texas have created better patient outcomes while delivering staff cost savings that can be invested back into direct patient care.

About the Author

Lisbeth Votruba, MSN, RN, is a third-generation nurse with decades of experience working with intelligent virtual care systems, and is the chief clinical officer of AvaSure.

About the outlet

Veterans Health Today is part of the Population Health Learning Network, a digital network for healthcare providers and decision makers focused on key issues in population health management. 

A proven approach to reducing patient falls while driving staffing efficiencies

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In a time where staffing shortages are impacting patient safety, virtual sitting continues to be a proven alternative to 1:1 sitters.

It’s no secret that staffing shortages are having a significant impact on patient safety, particularly when it comes to preventing falls.

Hospitals across the nation have experienced dramatic improvements in fall and 1:1 sitter reduction by adopting the TeleSitter® solution. For example, Community Health Systems (CHS) achieved a remarkable 76% decrease in falls. Similarly, the VA North Texas reduced sitting costs by nearly 90%. These success stories are just a few bright lights among AvaSure’s successful customers.

Over the past decade, nursing research has not only established the feasibility and safety of virtual sitting but has also illuminated its superiority in achieving patient safety outcomes when compared to traditional one-to-one sitting. 

Download the latest use case spotlight to take the first step towards patient safety.

Addressing workforce challenges and keeping patients safer: How CHS is deploying virtual patient monitoring

Explore their journey of virtual patient monitoring from evaluation to implementation to outcomes, including a significant reduction in falls, zero patient falls with injuries in 2022, and improved staffing efficiencies.

Challenge: Reducing patient falls

CHS, one of the largest provider organizations in the United States, operates across 43 distinct markets in 15 states. Their decade-long commitment to high reliability, safety, and harm reduction aligned perfectly with the need to reduce falls during the pandemic in 2021. Hospitals across the nation have been grappling with staffing shortages, leading to nurse burnout and a rise in adverse patient events. As the personnel issue worsened, many healthcare systems asked: How can hospitals create a care system that reduces the need for 1:1 patient sitters while allowing nurses to focus on critical patient care?

Evaluating solutions: Evidence and scalability

In their quest for the right solution, CHS employs a rigorous evaluation process. Their primary criteria encompass two crucial elements: evidence-based effectiveness and scalability. First and foremost, CHS seeks evidence-backed solutions, emphasizing clinical outcomes and operational impacts. This commitment to data-driven decision-making ensures that any chosen solution delivers tangible benefits across both patient care and operational efficiency.

The second key criterion is scalability. Given CHS’s size, the ability to initially implement a solution at a few select hospitals and then scale it elsewhere across the organization is paramount. In this regard, AvaSure’s TeleSitter solution met these criteria for virtual patient monitoring, making it a natural choice to address their needs.

Phase 1 deployment: Keys to success

CHS’s journey with the AvaSure TeleSitter solution commenced with a pilot deployment at three hospitals and then scaled to 17. This pivotal phase yielded notable success, attributed to several critical factors:

  • Intentionality: The deployment of virtual patient monitoring was marked by a deliberate and well-thought-out strategy. Every step was carefully considered, from initial planning to execution, ensuring a seamless integration of the TeleSitter solution into their healthcare ecosystem.
  • Metrics that matter: A key driver of success was CHS’s dedication to data-driven decision-making. They recognized the importance of collecting precise and relevant data to assess the impact of the TeleSitter solution accurately. This commitment to meaningful metrics allowed them to track progress, identify areas for improvement, and ultimately optimize patient care outcomes.
  • Leadership and oversight: Strong leadership and dedicated oversight were pivotal throughout the deployment process. Key leaders within CHS played a central role in driving the virtual patient monitoring initiative forward. Their unwavering commitment and guidance ensured that the program remained aligned with the organization’s broader goals and objectives.
  • Buy-in and Teamwork: CHS understood that achieving the desired results required a collaborative effort. Encouraging buy-in and utilization among staff was essential. Through effective communication, collaboration, and trust, the healthcare team worked together to maximize the benefits of the TeleSitter solution. It became a team effort, with everyone playing a crucial role in its success.
  • Strategic Patient Selection: CHS recognized the importance of strategic patient selection in applying the technology where it would be most effective. Careful consideration was given to identifying patients who would benefit most from the TeleSitter solution, further optimizing its impact on patient safety and care quality.

This comprehensive approach to the Phase 1 deployment set the stage for CHS’s journey implementing virtual patient monitoring, paving the way for positive clinical and operational results.

Outcomes: Reduction in falls and positive operational and financial impact

Following the completion of the pilot program, CHS embarked on a thorough analysis, which unveiled some significant outcomes.

  • A Meaningful decrease in falls: While CHS has worked effectively to reduce falls for years, implementation of the TeleSitter solution led to an even greater reduction in falls, including a 76% reduction in one hospital.
  • Zero patient falls with injuries in 2022: In 2022, CHS reported zero patient falls with injuries at facilities using virtual patient monitoring. This milestone reflects a profound commitment to patient safety.
  • Savings through injury avoidance: The solution translated into meaningful savings through the avoidance of costs related to patient injuries. In an environment where litigation looms, AvaSure can help mitigate potential liability claims when it comes to falls with injury.
  • Staffing dfficiencies of 16 to 1: The introduction of virtual sitters had a strong effect on staffing efficiency. With each virtual sitter capable of monitoring up to 16 patients simultaneously, CHS achieved staffing efficiencies of 16 to 1. This efficiency not only optimized staffing allocation but also enabled caregivers in CHS hospitals to work at the top of their licenses and provide more attentive care to a broader patient population.

These outcomes are a testament to CHS’s commitment to excellence, safety, and innovation. AvaSure delivered quantifiable operational benefit and helped reinforce the high standard of patient care and safety across CHS.

Quality and patient care lead to next steps

Today, CHS is poised to expand virtual patient monitoring services. With 87 devices currently in place, CHS plans to add 78 more across 12 more hospitals by the end of 2023.

CHS’s innovative approach helps ensure that more patients are kept safe, more healthcare professionals are supported, and the future of healthcare is brighter than ever.

Watch the webinar replay to hear firsthand from CHS about how they expanded their virtual patient monitoring program to enhance patient safety and optimize resource utilization.

Today, CHS is poised to expand virtual patient monitoring services. With 87 devices currently in place, CHS plans to add 78 more across 12 more hospitals by the end of 2023.

The Growing Need for Safety Monitoring Young Patients

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Hear from nurse leaders at a children’s hospital and an acute-care hospital on how remote safety monitoring has succeeded in reducing adverse events for pediatric and adolescent patients.

Caring for children in the inpatient setting presents unique challenges. Like adults, kids can misuse medication devices, elope from the hospital and sustain injuries from falls, but their needs are different and require additional attention from nurses. More than ever, young patients have behavioral health problems ranging from eating disorders to major depressive episodes, a situation made worse by the pandemic. Providing one-to-one care for this patient cohort is costly, ineffective, and resource intensive.

Hear from nurse leaders at a children’s hospital and an acute-care hospital on how remote safety monitoring has succeeded in reducing adverse events for pediatric and adolescent patients while reducing stress on families and caregivers.

Presenters:

  • Jamie Clendenin, BSN, RN-BC, Supervisor, Nursing Operations, Anne Arundel
  • Melanie Lee, MSN, RN, CPN, Clinical Director, Pediatric Emergency and Inpatient Unit. Anne Arundel
  • Ashleigh Nurski, MSN, RN, ACCNS-P, CPN Clinical Nurse Specialist, Helen DeVos Children’s Hospital
  • Stacey Overholt, MBA, BSN, RN, Director of Clinical Sales, AvaSure