Customer Stories

Trusted by health systems turning virtual care into measurable impact

From ROI and workforce relief to patient safety and quality outcomes, AvaSure customers are proving what’s possible when virtual care is designed for real-world care delivery.

Featured Customer Stories

How to Scale Virtual Nursing Beyond Pilots

Ready to scale virtual care across your enterprise? Learn how Hackensack Meridian Health overcame alignment, staffing, and funding barriers to turn strategy into lasting impact.

Progressing from virtual sitting to virtual nursing: How Holzer improved care.

Holzer Health System implemented virtual sitting to free up CNA and bedside nurses for other care activities. The success of the program saved costs and improved patient and staff satisfaction. From there, Holzer progressed to virtual nursing by utilizing the same technology to further cost savings and enhance patient and staff satisfaction.

From Sitters to Strategy: How Virtual Sitting Delivered $3.2M in Measurable Impact

Backed by peer-reviewed research, this study highlights 40 months of sustained patient safety gains and measurable financial impact from a continuous virtual video monitoring program in an LTACH setting.

Proven ROI & Operational Impact

These customers showcase the tangible value of AvaSure — from reduced sitter spend and avoided falls to documented cost savings and improved utilization. If you’re building the business case or optimizing performance, these stories show what ROI really looks like in action.

Trinity Health drives $23M in labor cost savings with virtual monitoring

Trinity Health scaled a program across the enterprise to improve the safety of at-risk patients and optimize labor costs. Since implementing virtual monitoring, the healthcare system has saved $23 million in labor costs.

How virtual sitter services saved St. Luke’s $1.5M in one year

With over 164,842 hours of virtual patient observation, St. Luke’s Hospital has strengthened patient safety, reduced falls, improved team efficiency, and decreased staffing costs through its virtual sitting program.

Saving $3.4M annually while improving Veteran safety

At VA North Texas Health Care System, virtual sitting adoption across 13 facilities and 700+ beds led to a 20% reduction in inpatient fall rates and nearly 90% lower hourly patient sitting costs.

UCSD Health Saves More Than $10M with virtual sitting program

Since integrating remote video monitoring over a decade ago, UCSD Health has expanded its TeleSitter program across five sites, saving more than $10 million in fall and emergency-related costs.

Staffing & Workforce Relief

Healthcare teams are under pressure — these customer stories highlight how virtual care helps relieve staffing strain, reduce burnout, and reallocate resources more effectively. From virtual sitters to virtual nursing, these examples focus on care models that support the workforce, not replace it.

How Video Monitoring Reduces Burnout Over In-Person Sitters

Beyond safety and cost savings, this study explores the human impact of monitoring models –  demonstrating that video monitoring supports nurse well-being, while in-person sitters are linked to higher emotional strain.

Virtual nursing at Hackensack Meridian Health is making nurses and patients happy

At Hackensack Meridian Health, virtual nurses are easing administrative burden, improving care coordination, and creating a better experience for both nurses and patients.

Using Virtual Care to Combat Workplace Violence

Facing rising workplace violence, Providence St. Peter Hospital and the Providence Oregon region implemented virtual monitoring to predict risk, protect caregivers, and strengthen patient safety.

Patient Safety & Quality Outcomes

At its core, virtual care is about safety. These customers share how AvaSure helps prevent falls, elopements, and adverse events — while improving consistency, response times, and quality of care across patient populations.

Rethinking Care Settings: Creating a Medical and Behavioral Health Unit

Purpose-built for safety, this innovative Care Integration Unit combines ligature-resistant design, built-in video monitoring, and secure access controls to protect high-risk patients while supporting effective clinical care.

Managing Eating Disorders on a Generalized Peds Unit: A CVM Pilot

While limited in size, this study demonstrates that continuous virtual monitoring (CVM) can safely and cost-effectively supervise patients with eating disorders — without compromising clinical outcomes.

A Pathway to Zero Falls: Protecting veterans from preventable harm

By leveraging data-driven monitoring and best practices, the Cincinnati VA Medical Center enhanced veteran safety, optimized staffing, and strengthened caregiver satisfaction at scale.

Transforming Patient Care through Virtual Sitting at Madonna Rehabilitation Hospitals

Facing persistent nursing shortages, Madonna partnered with AvaSure and Equum Medical to transition from onsite to remote virtual sitters – reallocating staff to bedside care while maintaining high safety standards.

Keeping Pediatric Patients Safe with Virtual Sitting

In this AONL Industry Insights webinar, nurse leaders from Wolfson Children’s Hospital share how virtual sitting is improving safety outcomes for pediatric patients while reducing caregiver strain.

Rated #1 in reducing cost of care by KLAS

AvaSure provides a platform that allows us to provide real-time monitoring, both for fall prevention and for scaling expert nursing across our healthcare systems. We have a two-way audio, one-way visual setup, but AvaSure also has a two-way visual setup that customers can purchase.

August 2023

They [hospitals] should use AvaSure. AvaSure is available, and they are responsive, so customers should tap into them. AvaSure has a wealth of experience from working at all the different sites that they support and serve.

August 2023

AvaSure has done a really good job because they have made their hardware nimble enough to support not only virtual observation functions but also virtual nursing concepts. The vendor is making resources available for a variety of different services and applications.

August 2023

Our sitter hours have improved while using this solution. We have been able to compare the sitting hours to the camera hours. The reduction in fall rates at the hospitals is something we are tracking, and according to the literature, everybody who has used this tool has reported a reduction in falls. There is also a reduction in elopements and medical device interference.

August 2023

AvaSure’s chief nursing officer drives research and is very interested in it. That is a really positive thing about the company because they are not just about the product. They are really trying to focus on patient safety and the outcomes. That is important. AvaSure should continue to drive things, especially as they are looking at their AI solution, pushing alerts to the staff, and integrating with EMRs that hospitals are using.

August 2023

Clinically proven outcomes across the US

Through more than 150 customer-generated presentations and studies, AvaSure users have shared powerful stories of decreased patient falls, fewer staff injuries and lower labor costs.

University of Wisconsin

Madison WI

Continuous Virtual Monitoring is feasible and less costly than 1:1 supervision without negatively impacting LOS or weight gain

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TidalHealth Nanticoke & Peninsula Regional

Seaford, DE

Saved $425,000 in first six months

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Gaylord Specialty

Wallingford, CT

Decreased sitter hours by 90% over 20 months

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SUNY Upstate University Hospital

Syracuse, NY

Gave back 4,544 hours to patient care per pay period

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Brigham and Women’s Hospital

Boston, MA

Eliminated use of patient restraints

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Holzer Health System

Gallipolis, OH

Successful virtual sitting program led to adoption of virtual nursing

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SunnyView Rehabilitation Hospital

Schenectady, NY

81% of staff reported a positive benefit

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Valley Health System

Paramus, NJ

Reduced falls with injury by 50% while saving over $1 million

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Wolfson Children’s Hospital

Jacksonville FL

Monitored <1,000 pediatric patients and achieved $250K ROI in the first year

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Northern Westchester Hospital

Mt. Kisco, NY

60% decrease in fall rate

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