Tag: AI

How AvaSure Builds AI for Patient Safety

Hospitals are under pressure to reduce preventable harm from falls, elopement, and other adverse events while maintaining a sustainable workload for clinicians. Camera-based monitoring and virtual sitting programs such as AvaSure’s Continuous Observation platform have already demonstrated that continuous observation can reduce falls and injuries, but human-only monitoring does not scale indefinitely. Many organizations are now exploring Artificial Intelligence to extend the reach of their teams, and to detect risk earlier than a human observer might be able to do consistently. 

At AvaSure, we view Artificial Intelligence as an extension of the virtual care platform that more than 1,200 hospitals already use for continuous observation, virtual nursing, and specialty consults. Our goal is not to replace human judgement. Instead, we want to build behavior-aware monitoring that can recognize patterns associated with risk, surface those patterns to caregivers in time to intervene, and do so in a way that is technically sound, clinically grounded, and respectful of patient privacy. 

This blog describes the design principles behind our Falls and Elopement Artificial Intelligence system. AvaSure leverages Computer Vision, a subset of Artificial Intelligence, to detect high-risk scenarios before an adverse event occurs. Our Computer Vision models perceive the hospital room environment by learning what situations are unsafe for patients. This allows us to demonstrate the clinical performance of our models made possible by our onboarding process for new hospitals. Built on Oracle Cloud Infrastructure (OCI), this cloud-based system provides a scalable foundation that extends beyond fall and elopement prevention into broader ambient AI applications

What are the Challenges of Computer Vision Models for Falls and Elopement?

Falls and elopements rarely occur as single, isolated moments. They emerge over a sequence of behaviors. A patient may shift position in bed, sit upright, move to the edge of the bed, stand, and then begin to move away. However, there are challenges to building Computer Vision models that understand such behavior. Staff and visitors come and go, sometimes obstructing the view of the camera. Lighting changes over the course of the day and night, including the use of infrared lighting in low light situations. All these challenges are part of the design space, and a monitoring system that considers a single video frame at a time without regard to such confounding elements can miss much of this context.  

An important way to adapt to these challenges is to select the right type of camera device. Choosing the right device for AI for patient safety also impacts how the system perceives the hospital room environment. AvaSure offers a variety of camera devices including Guardian Dual Flex, Guardian Mobile Devices, and Guardian Ceiling Devices. Guardian Dual Flex devices provide a fixed camera dedicated to Artificial Intelligence monitoring. Mobile units introduce variation in pan, tilt, zoom, and location within the room – each of which varies in layout across and within different hospital systems. Guardian Ceiling devices provide a different perspective compared to Dual Flex and Mobile devices. 

AvaSure’s Computer Vision system and onboarding processes are built to adapt rather than assuming a single, fixed installation environment. Our current models for Falls and Elopement focus on understanding posture and presence over time while accommodating variations in lighting and environment. The system distinguishes the posture of the patient from lying in bed, sitting on the side of the bed, or standing. These states are evaluated over short time windows and combined with rules that relate them to risk. For example, a transition from lying to sitting on the side of the bed may be treated as an early warning, whereas a transition to standing unassisted may prompt a higher-severity alert. 

How Does Falls and Elopement AI Perceive the Patient Room?

The Falls and Elopement models employ a three-layer approach to perceive conditions within the hospital room. 

  1. Lowest Layer: Detect whether there are people in the frame and estimate how many. 
  1. Middle Layer: When there is a single person in view, form an understanding of posture and location relative to the bed and other furniture. 
  1. Top Layer: Combine these posture estimates over time and apply rules that map temporal patterns to alerts. 

This layered approach is intentional. Computer vision research has shown that models built only around pose estimation can struggle with common conditions in clinical rooms, such as occlusions from blankets and equipment, low light, and cluttered backgrounds. By combining person detection with semantic posture classification and temporal reasoning, we maintain flexibility in camera hardware while capturing clinically meaningful patterns in the room. 

The temporal aspect is central to how the system works. Rather than categorizing each frame in isolation, the models consider short windows of behavior and pay attention to transitions. A single frame showing a patient near the edge of the bed may not be sufficient to decide whether they are attempting to stand or simply shifting position. A sequence of frames that show a consistent movement from reclined to upright to standing is more informative. Alerts are based on this kind of sequence-aware understanding rather than a momentary snapshot. 

AvaSure designs for known sources of variability. Mobile cameras introduce changes in viewpoint and zoom as they are repositioned. Different rooms may be arranged in mirror images, with beds and bathrooms on opposite sides. Lighting can range from bright daytime scenes to low-light conditions at night. During model development and onboarding, we deliberately include these variations so that the system can learn to interpret similar behaviors across a range of visual conditions. 

How does AI for Patient Safety Learn Real-World Clinical Complexity?

Computer Vision models learn by being fed many examples of different situations. For example, these could be labeled as “a patient lying in bed” or “a patient standing near the side of the bed”. The learning (or training) process then iteratively adjusts the model parameters based on how well the model at that iteration correctly predicts the situation associated with a given example. This process repeats until the model performs well enough. There are several methods for capturing data for training, including having actors stage scenes and having computers generate synthetic scenes by rendering life-like situations. 

However, models trained only on staged scenes and synthetic data tend to perform best on those same controlled scenarios. Real hospital rooms are more complex. Patients vary widely in demographic, mobility, and behavior. Equipment is added and removed. Staff and visitors move through the field of view in unpredictable ways. To build models of AI for patient safety that can handle this complexity, we need to learn from images that reflect it. At the same time, patient identity and privacy must be preserved. 

AvaSure maintains a patent-pending patient anonymization system that allows us to incorporate real-world imagery into training and evaluation without retaining identifiable visual information. The system applies transformations that remove or obscure personally identifiable features and present them to a human reviewer. The reviewer confirms that anonymization is complete and assigns labels describing the posture and relevant contextual details. Only after this confirmation do the frames enter curated data sets used for training and for measuring performance in production. 

The system captures frames concentrated around ambiguous or clinically relevant situations rather than random samples of uneventful periods. This makes them particularly useful for improving model performance for video cases where decisions are hardest. 

Precision vs Recall: Which Metrics Matter Most for Clinical Success?

When evaluating models in safety-critical domains, accuracy alone is not sufficient. Falls and elopements are relatively rare events compared with the number of hours of observation across a hospital. A system can achieve high overall accuracy by correctly labelling long periods of low-risk behavior yet still miss important events or generate more alerts than staff can reasonably handle. 

For this reason, AvaSure frames performance in terms that reflect the realities of clinical operations. Precision captures how often an alert corresponds to a meaningful event. Recall captures how often the system detects an event when it occurs. The F1 score combines the two into a single measure that balances false positives and missed detections. These metrics tell us how often the system asks for attention when it is truly warranted and how often it remains silent when it should speak up. 

In practice, different hospitals and units may prefer different trade-offs. A neurosurgical ward may choose to tolerate more alerts in exchange for fewer missed events, whereas a lower-acuity unit may prioritize reducing unnecessary interruptions. Our models can operate at different points along the precision-recall curve, and part of the onboarding process is to discuss and tune that operating point together with clinical and operational leaders. 

Beyond the initial deployment, AvaSure treats performance as something that must be monitored and maintained. As room layouts, staffing patterns, and patient populations change, the distribution of behaviors the system sees will change as well. By sampling outputs in the field for new models running side by side with existing models, we can compare new model versions against established baselines and roll back changes that do not meet defined criteria. 

Deployment Without Disruption: What is the Process for Onboarding New Hospitals with AI for Patient Safety?

For hospitals, the most important questions are how the system will behave in their specific environment and how disruptive deployment will be. AvaSure’s onboarding process is designed to answer those questions incrementally and transparently. 

The work begins with understanding room configurations, typical camera locations, and the kinds of patients and use cases each unit expects to monitor. This can include having AvaSure team members stage representative scenarios in sample rooms, capturing video that reflects local layouts, lighting, and camera angles. This staged data helps verify that the baseline model behaves as expected before any live patient feeds are involved. 

As cameras are connected, we run the models in background mode. The system processes live video, but alerts are not yet sent to staff. During this period, we collect anonymized frames of interest and review the patterns of potential alerts. This is also when we fine-tune the operating point where we can adjust the precision vs recall for the unit’s needs. 

Once the hospital is comfortable with the system’s behavior, alerts are enabled for virtual safety attendants. The user interface will increasingly support structured feedback so that attendants can indicate whether an alert was helpful, spurious, or associated with an event the system should have recognized. These feedback signals, together with anonymized frames, feed back into our data and model improvement process. By gathering room dimensions, lighting, and arrangement details, we are able to use rendered scenes that are specific to each environment, streamlining the creation of training examples for new hospitals. 

How to Extend Beyond AI for Patient Safety Monitoring

Falls and elopements are a natural starting point for behavior-aware monitoring because they are common, clinically important, and directly connected to existing continuous observation workflows. However, the same sensing and inference capabilities can support a broader set of safety and quality use cases over time. 

AvaSure’s AI Augmented Monitoring strategy anticipates an expansion from Falls and Elopement into additional use cases such as hospital-acquired pressure injury prevention, infection-related behaviors, and staff duress. Environmental sensing capabilities, including detection of meal tray delivery and removal or patterns of in-bed movement, can contribute to these use cases by providing objective, continuous signals about patient status and care processes. Each new application will require its own feasibility studies, data collection plans, and validation steps, but they build on the same underlying platform and design approach. 

Each of these additional use cases requires enhancements to the Computer Vision models to have them comprehend a wider variety of situations. Such enhancements can require additional or more complex models requiring additional computing power. AvaSure leverages OCI’s AI infrastructure offerings to bring to bear considerable GPU-powered computing to support an expanding range of use cases. 

How do we integrate security and compliance into the design of healthcare AI models? 

Security for us is not a separate track from Artificial Intelligence; it is part of the design of the platform and the models from the beginning. AvaSure’s virtual care systems already operate in environments where SOC 2 and HIPAA expectations are the baseline, not an add-on, and the same standard applies to AI Augmented Monitoring. Every new service that touches patient data, from model pipelines to anonymization computing, is expected to pass formal design review, threat modelling, and, where appropriate, penetration testing before it is considered ready for production. 

At the infrastructure level, our cloud strategy is built on a scalable, multi-tenant architecture designed to keep different users and services securely separated. Robust identity and access management ensures that only authorized components can communicate or access sensitive data, and every service operates with the minimum permissions required. Data moving through the system is protected by encryption, as is data stored in managed services. Comprehensive audit logging is a core part of our approach, recording authentication and authorization events, configuration updates, model changes, and administrative actions so that security and compliance teams can thoroughly review activity if needed. 

For AI specifically, the same security-by-design approach applies. Security specialists review designs for new AI use cases during ideation rather than waiting for prototypes. The review looks at how video streams enter the system, where inference is performed, what outputs persisted, and how PHI is handled or removed. This helps ensure that the introduction of GPU-backed inference or new data flows does not inadvertently expand the attack surface or weaken isolation guarantees.  

The anonymization pipeline is an example of security and privacy concerns shaping the technical design. Rather than storing raw patient video, the system extracts short windows around events of interest and routes them to a separate anonymization service. That service applies privacy preserving transforms and requires human confirmation that identifiable information has been removed before frames can be used for training or evaluation. All of this traffic is encrypted in transit; anonymized images are encrypted at rest and stored with restricted access. This architecture allows the models to benefit from realistic data while maintaining clear boundaries around PHI. 

In practice, ensuring security involves closely connecting monitoring activities with incident response protocols. A comprehensive strategy includes full observability across systems and processes, using tools like metrics, alerts, dashboards, and health checks to quickly detect and respond to any unusual activity. The same mechanisms that support autoscaling and automated rollback for availability also support security; if a change in configuration or dependency were to introduce unexpected behavior, operators can detect it quickly and revert. Regular risk assessments, combined with continuous integration and deployment practices, are intended to keep the platform aligned with evolving threats and regulatory expectations rather than treating compliance as a static checklist. 

From the hospital’s perspective, the outcome of this approach should be straightforward: AI features sit inside a platform that is already held to enterprise security and compliance standards, and any new capability is expected to meet those standards before it is offered in production. The same controls that protect virtual care today – access control, encryption, audit logging, and formal review – apply equally to behavior-aware monitoring and future AI use cases. 

How Does AvaSure Scale AI for Patient Safety in Modern Health Systems? 

Building AI for patient safety is not simply a matter of choosing a model architecture or training on a large data set. It is a system-level effort that spans model design, data collection, anonymization, infrastructure, onboarding, monitoring, security, and governance. Each part influences how the technology behaves in practice and how much clinicians and patients can rely on it. 

For AvaSure, the core elements of that system are clear. We focus on understanding behavior in context rather than isolated frames. We adopt a stepwise development approach that involves staged experiments, demonstrations, and validation in real clinical settings. We learn from real rooms through an anonymization data collection system that protects identity while concentrating on data where it matters most. We operate on a cloud platform designed for reliability, scalability, and security. Lastly, we treat hospitals as partners in an ongoing improvement process rather than one-time installations. 

AvaSure is building AI for patient safety into the virtual care platform that customers already use for continuous observation and virtual nursing. Future blogs will explore specific components in more depth, including anonymization and data curation, our hybrid edge–cloud roadmap, and the evolution from single-use models to a suite of AI augmented monitoring applications. For now, our aim is to make the underlying approach visible so that hospital leaders and clinicians can make informed decisions about how AI fits into their own patient safety strategies. 

The Comprehensive Guide: How Can AI Be Used in Healthcare and Patient Care? 

ai in healthcare, virtual sitting,

In recent history, no technology has so quickly penetrated the cultural zeitgeist as artificial intelligence (AI). At an ever-increasing pace, AI is being hailed as a transformative force capable of revolutionizing industries worldwide, and healthcare is no exception. Companies across the globe are racing to utilize AI to automate, simplify, and rationalize manual tasks across every sector, recognizing its potential to solve some of the most persistent, existential challenges facing modern healthcare systems. 

For years, healthcare has grappled with tremendous cost pressure, chronic staffing shortages, and an overwhelming administrative burden contributing to high rates of clinician burnout. Hospitals have focused on utilizing technology to drive significant change through the digitization of documentation, consolidation of health systems, and the virtualization of traditional care models. However, often these tools – while helpful -have not delivered the seamless simplicity, actionable insights, or scale necessary to alleviate the core pressures. 

The integration of AI, particularly into technologies like intelligent virtual care platforms, represents a critical shift. It moves us beyond mere digitization to intelligent automation. This guide delves deeply into the capabilities, benefits, challenges, and practical steps necessary for healthcare organizations to effectively harness the power of AI, transforming it from a passing technology trend into a reliable foundation for the future of patient care. 

The Core Technologies Driving AI in Healthcare 

The umbrella term “Artificial Intelligence” encompasses several distinct technologies, each with unique applications in a clinical setting. To understand how AI can reshape patient care, it is essential to explore these core components in depth. 

What is Machine Learning (ML) and Deep Learning?: The Engine of Modern AI 

Machine Learning is a subset of AI where systems learn from data, identify patterns, and make decisions with minimal human intervention. Deep Learning, a more advanced form of ML, utilizes artificial neural networks with multiple layers to process complex data, like medical imaging, genomic sequences, or patient physiological data, allowing for highly sophisticated pattern recognition. 

Real-World Application: ML models are primarily used in diagnostics and risk stratification. For example, Deep Learning algorithms can be trained on millions of historical electrocardiograms (ECGs) to detect subtle, early signs of atrial fibrillation or myocardial infarction that a human eye might miss. Similarly, in genomics, ML helps identify genetic markers that predispose a patient to certain diseases, paving the way for truly personalized medicine. 

What is Natural Language Processing (NLP)?: Transforming Unstructured Data 

Healthcare data is notoriously messy. A vast majority of critical patient information – physician notes, discharge summaries, radiology reports, and dictated records – is locked away in unstructured text formats. Natural Language Processing (NLP) is the branch of AI that enables computers to understand, interpret, and generate human language. 

In-Depth Use Cases: 

  • Clinical Documentation: NLP converts free text or speech into structured data, automatically populating electronic health records (EHRs). This drastically reduces the time clinicians spend on administrative tasks. 
  • Sepsis Detection: Advanced NLP algorithms can scan unstructured notes in the EHR, looking for phrases like “patient looks pale,” “fever spiking,” or “lactic acid elevated,” and combine this with structured data to generate an early warning score for sepsis, often hours before traditional systems would flag the risk. 
  • Information Retrieval: NLP allows researchers and clinicians to query massive datasets of patient records, finding patterns in treatment efficacy and outcomes that would be impossible to manually extract. 

What is Conversational AI and Virtual Assistants?: Bridging the Communication Gap 

Conversational AI uses a combination of NLP, machine learning, and dialogue management to enable human-like interactions. In healthcare, this manifests as chatbots, virtual assistants, and intelligent patient portals.

Patient-Facing Applications: 

  • Triage and Scheduling: AI chatbots can handle initial patient queries, symptoms assessments, and guide patients to the appropriate level of care, or automatically schedule appointments, significantly reducing the workload on call centers. 
  • Patient Education and Support: Post-discharge, AI can send automated, personalized check-ins and educational content tailored to the patient’s specific condition, ensuring adherence to recovery plans and monitoring for red-flag symptoms. 
  • Medication Reminders: Virtual assistants can provide timely reminders about medication adherence, which is crucial for managing chronic diseases. 

Why is Predictive Analytics Important? Forecasting Health Outcomes 

Predictive analytics mines vast amounts of aggregated data, including patient history, real-time physiological metrics, environmental factors, and demographic information to plug into algorithms that project future events or risks. 

Key Applications in Risk Mitigation: 

  • Readmission Risk: Hospitals use predictive models to flag patients at high risk of readmission within 30 or 90 days of discharge, allowing care coordinators to intervene proactively with resources, patient education, or follow-up appointments. 
  • Sepsis and Cardiac Arrest: By continuously analyzing streaming patient data from monitors and EHRs, predictive analytics can generate real-time risk scores, giving care teams precious hours to intervene before a life-threatening event occurs. 
  • Population Health: For public health, predictive models forecast disease outbreaks, hospital capacity needs, and resource allocation requirements during crises like pandemics. 

What is Computer Vision and AI-Powered Imaging?: Enhancing Diagnostics and Safety 

Computer Vision (CV) is the technology that enables AI systems to derive meaningful information from digital images, video, and other visual inputs. Its application in healthcare is rapidly expanding from the laboratory to the bedside. 

In-Depth Use Cases: 

  • AI-Powered Imaging Diagnostics: CV algorithms are trained to analyze medical images (X-rays, CT scans, MRIs, pathology slides) to detect subtle anomalies that may indicate early-stage disease. A critical real-world example is the use of AI tools to rapidly identify pulmonary nodules in CT scans or to flag microcalcifications in mammograms, enabling earlier detection and treatment of lung and breast cancer. 
  • Patient Safety Observation: At the bedside, sophisticated CV systems embedded in virtual care devices like the AvaSure platform monitor patient movement in real-time. These systems can identify high-risk behaviors, such as a patient attempting to climb out of bed or a visitor violating isolation protocols, and issue immediate, actionable alerts to a remote observer. This proactive monitoring dramatically reduces the occurrence of Never Events like patient falls and the development of hospital-acquired pressure injuries (HAPIs) by intervening before injury occurs. 

Why Ambient Listening is Important: Alleviating Clinician Burden 

Ambient listening technology uses microphones to capture conversations, typically between a patient and a clinician, and then employs NLP to transcribe and structure the content. This is distinct from NLP in that it is designed for a live, real-time clinical encounter. 

Use Case: Clinical Scribing: The primary application is to automatically draft clinical notes. Instead of typing into the EHR during or immediately after an encounter, the clinician can focus entirely on the patient. The AI listens, captures key phrases like medical terms, diagnoses, orders, and action items, and populates the patient’s chart, saving hours of administrative time and directly combating clinician burnout. 

AI’s Direct Impact: What are the Benefits of AI for Patients and the Patient Experience? 

While much of the early AI focus centered on efficiency and cost savings for hospitals, the most profound impact of this technology is on the patients themselves: improving safety, quality of life, and the overall healthcare experience. 

Personalized Medicine and Treatment Planning 

AI’s ability to process complex, multi-modal data is the backbone of precision medicine. By integrating a patient’s genomic data, electronic health record, lifestyle information, and even wearable device data, AI can create a highly detailed, predictive portrait of their health. This allows physicians to: 

  • Tailor Drug Dosing: Determine the exact medication and dosage that will be most effective for a patient based on their genetic makeup, minimizing adverse reactions. 
  • Optimize Treatment Paths: Predict how a patient’s cancer will respond to specific chemotherapy or radiation protocols, adjusting the plan in real-time based on AI-driven feedback loops. 

Enhanced Patient Experiences through Virtual Assistants 

A hospital stay can be confusing and stressful. AI-powered virtual assistants are beginning to serve as in-room digital concierges, empowering patients and reducing the need for non-clinical nursing interruptions. 

  • Simple Request Fulfillment: Patients can use voice commands or a tablet interface to request essential, non-urgent services, such as a blanket, a meal menu, or adjustment of room temperature, which are then automatically routed to the appropriate department. 
  • Information Access: The virtual assistant can answer common questions about the hospital facility, discharge procedures, or medication schedules, providing instant information and reducing the burden on clinical staff. 

Personalized Patient Education and Engagement 

General patient handouts often fail to resonate. AI can dynamically generate educational content that is tailored to a patient’s: 

  • Health Literacy Level: Adjusting complexity and vocabulary to ensure understanding. 
  • Specific Context: Focusing education on the exact medications or procedures the patient has undergone. 
  • Preferred Language: Offering information in native languages, improving comprehension and adherence. 

How Do You Expand Access with AI in Telemedicine Services? 

AI is fundamentally changing the delivery model of telemedicine, allowing for remote care to be more sophisticated and scalable. 

  • Virtual Nursing Support: Virtual Nursing programs leverage remote clinicians to assist with tasks like admissions, discharges, medication reconciliation, and patient education. AI enhances this by identifying which patients require an immediate virtual check-in based on real-time risk scores and physiological data, allowing remote nurses to prioritize their attention to where it is needed most. 
  • Remote Diagnostics: AI-enabled tools allow general practitioners in rural settings to upload specialized images or data (e.g., dermatological pictures or retinal scans) that are instantly analyzed by AI for preliminary diagnosis before being sent to an off-site specialist for final review. 

Navigating the Complexities: What are the Challenges and Ethical Considerations of AI?

The transformative potential of AI is matched by significant challenges, particularly concerning ethics, data, and regulatory oversight. Ignoring these issues risks undermining the very trust AI is intended to build. 

The Critical Need for Trust and Transparency (Explainability/XAI)

One of the most persistent issues in AI is the “black box” problem. Many sophisticated deep learning models are so complex that even their designers struggle to articulate why a particular decision was made. In healthcare, where decisions can be life-altering, this lack of data interpretability is unacceptable. 

  • Explainable AI (XAI): The imperative is to develop XAI tools that can not only provide a diagnosis or risk score but also show the underlying data and logic used to arrive at that conclusion. Clinicians need confidence in the tool, and patients deserve to know why a treatment path was recommended. 
  • Validation of AI Models: Before deployment, every AI model must undergo rigorous validation using external, real-world data sets to ensure it performs accurately and consistently across diverse patient populations. 

Validation, Verification, and the Risk of Hallucinations 

AI systems, particularly large language models (LLMs) used in conversational AI, are susceptible to hallucinations – generating plausible-sounding but factually incorrect information. In a clinical context, a hallucination could lead to a catastrophic medical error. 

  • Verification: Implementing AI systems requires robust verification loops, ensuring that AI-generated clinical notes, suggested diagnoses, or treatment plans are always reviewed and approved by a qualified human clinician before execution. 
  • Model Drift: Healthcare systems must continuously monitor AI performance because models can “drift” over time as new patient data or clinical protocols emerge, making the original training data less relevant. 

Addressing Bias and Ensuring Ethical AI Decisions 

AI is only as objective as the data it is trained on. If a training dataset over-represents one demographic (e.g., white, male, high-income patients) and under-represents another (e.g., minority, low-income, geriatric patients), the resulting AI model will be inherently biased. 

  • Health Equity: Deploying biased AI systems can exacerbate existing health inequities by systematically under-diagnosing, over-diagnosing, or recommending suboptimal treatment for under-represented groups. 
  • Ethical Implications of AI Decisions: Organizations must establish clear guidelines for when an AI’s recommendation can be overridden, who is accountable when an AI decision leads to an adverse event, and how the system promotes fairness and equity in access to care. 

Regulatory Hurdles and Data Governance 

The deployment of AI tools that actively influence diagnosis and treatment requires stringent regulatory approval, typically from the FDA. Unlike a software update, a change to the AI model itself may require a new review. Furthermore, data governance is paramount: 

  • HIPAA Compliance: All healthcare AI must adhere to strict privacy regulations (like HIPAA in the US) regarding the collection, storage, and processing of protected health information (PHI). 
  • Data Security: AI requires massive amounts of data, making the security of these large repositories a top concern to prevent breaches and maintain patient trust. 

A Practical Roadmap: How Do You Implement AI in Healthcare Organizations? 

The adoption of AI should not be a scramble for the latest gadget, but a deliberate, strategic investment. Healthcare organizations need a practical, stepwise approach to implementation to maximize return on investment and clinical benefit. 

Stepwise Adoption: Aligning Needs and Goals 

Paul White, Distinguished AI Engineer for AvaSure reminds us, “It is important to take a stepwise approach to adoption. Many companies are rolling out AI solutions geared towards creating new efficiencies or solving different issues within the hospital setting. Therefore, the first step should be identifying companies that are building AI solutions that address most crucial areas of need.” 

The initial phase must focus on organizational readiness and strategic alignment: 

  1. Assess Readiness: Evaluate existing IT infrastructure, data governance protocols, and the quality of historical data. AI relies on clean, accessible data. 
  1. Identify Crucial Areas of Need: Do not implement AI just for the sake of it. Where are the organization’s most acute pain points? Is it staff retention, patient falls, sepsis mortality, or long wait times? The AI solution must directly address a high-priority problem. 
  1. Define Success Metrics: Clearly define what success looks like before implementation (e.g., “Reduce patient falls by 50% in the first year,” or “Decrease time spent on charting by 2 hours per nurse per shift”). 

Prioritizing Use Cases for Maximum Impact 

Once organizational needs are identified, organizations can align those needs with the AI technology that offers the most immediate, tangible solution. 

Example 1: Addressing Clinician Burnout

  • Need: Excessive administrative burden, high EHR time. 
  • AI Solution: Leveraging AI Clinical Documentation/Scribing solutions (Ambient Listening/NLP) is a great choice for alleviating administrative burden and allowing clinicians to refocus on patient care. 

Example Two: Mitigating Never Events 

  • Need: High incidence of falls, Hospital-Acquired Pressure Injuries (HAPIs), Hospital-Acquired Infections (HAIs). 
  • AI Solution: Partner with Virtual Care companies leveraging computer vision to mitigate the occurrence of these events. AI monitors the patient’s room 24/7, detects high-risk actions (e.g., a patient reaching for a line), and alerts a remote observer before the patient falls, turning reactive care into proactive prevention. 

Build, Buy, or Partner? 

A critical strategic decision is whether to develop an AI system internally or acquire a solution from an external vendor. 

  • Build (Internal Development): Requires massive internal investment in data scientists, ML engineers, and clean training data. This is typically only feasible for the largest health systems with deep research capabilities. 
  • Buy (Vendor Solution): The most common path. Healthcare organizations can purchase validated, ready-to-deploy solutions. Paul White adds, “It is crucial to understand and align with a vendor whose ethos matches your own.” Look for vendors who demonstrate a commitment to: 
    • Clinical Validation: Providing proof of concept and third-party validation studies. 
    • Seamless Integration: Ensuring the AI solution integrates smoothly with existing EHRs and virtual care infrastructure. 
    • Ethical AI: Showing commitment to transparency, minimizing bias, and data security. 

Change Management and Clinician Buy-in 

No matter how powerful the technology, AI implementation will fail without clinician support. The fear that “AI will replace my job” must be addressed head-on. 

  • Focus on Augmentation, not Replacement: Position AI as a “co-pilot” or intelligent assistant that removes tedious tasks, enhances diagnostic capability, and reduces cognitive load, allowing clinicians to practice at the top of their license. 
  • Training and Workflow Integration: Training should focus less on the technology of AI and more on how it seamlessly fits into and improves the existing clinical workflow. 

Looking Ahead: What are the Future Trends of AI in Healthcare? 

The integration of AI into healthcare is not an end point, but the beginning of a new era of medical practice. The next decade promises even more radical transformation. 

Deeper Integration of Virtual and In-Person Care 

Anticipated technological advancements will blur the lines between virtual and physical care: 

  • Ubiquitous Sensors: Low-cost, non-invasive sensors (wearables, smart textiles, in-room monitoring) will feed continuous, high-fidelity physiological data into AI systems. 
  • Closed-Loop Automation: AI will move beyond alerts to initiating automated actionsfor example, automatically adjusting IV pump rates based on real-time blood pressure data, or using an in-room virtual care platform to deliver a two-minute therapeutic intervention immediately after a patient is flagged as high-anxiety. 

The Era of Tech-Healthcare Collaborations 

The future will be defined by strategic partnerships between leading technology firms (Google, Microsoft, NVIDIA, etc.) and pioneering healthcare organizations. These collaborations are essential because tech companies bring computational power and AI expertise, while healthcare partners bring critical, proprietary clinical data and workflow knowledge. This synergy will accelerate the development of lifesaving, regulated AI solutions. 

AI as a True Co-Pilot for Healthcare Delivery 

In the long term, AI will function as a true co-pilot for every member of the care team: 

  • For Radiologists: AI systems will triage scans, flagging critical cases and providing initial measurements, allowing the human expert to focus their attention and time on complex diagnoses. 
  • For Surgeons: AI will assist in pre-operative planning, intra-operative guidance using computer vision for precision, and robotic assistance, leading to safer, more reproducible outcomes. 
  • For Nurses: AI-enabled virtual care will handle many of the repetitive safety checks and administrative tasks, allowing nurses to spend their time at the bedside engaging in therapeutic communication, complex problem-solving, and providing the essential human touch that AI can never replace. 

Conclusion: Fact vs. Fiction 

AI is no longer a futuristic concept; it is a present-day reality that is already driving efficiency and saving lives. The technologies, from Machine Learning diagnostics to Computer Vision patient safety platforms, are primed for widespread adoption. By taking a thoughtful, stepwise, and ethically sound approach to implementation, healthcare organizations can ensure that they are not just adopting a new technology, but building a more resilient, efficient, and patient-centric healthcare system for the next generation. 

To learn more about the reality of AI adoption in the clinical setting, watch our Webinar featuring Aaron Miri, Senior VP and Chief Digital and Information Officer of Baptist Health and Elizabeth Gunn, VP of Patient Services for Baptist Medical Center South: AI in Healthcare: Fact vs. Fiction 

New Nurses Meet AI & Virtual Care

nurse on computer

The integration of virtual care and artificial intelligence (AI) into the standard care delivery model is permanently reshaping nursing practice. This leads to the pivotal question: How do we best prepare the next generation of nurses to thrive in this environment? 

Let’s discuss how innovative technologies are being integrated into nursing curricula, the transition from education to clinical practice, and leadership strategies to foster resilience and innovation within nursing teams.

Interested in listening in on the discussion? Check out the webinar here: Educating Nurses for the Age of AI and Virtual Care

How to integrate innovative technologies into nursing criteria

It’s no longer optional for academic institutions to adapt to the rise of virtual care, it’s a necessity. Universities such as Chamberlain University, the nation’s largest nursing school, have implemented virtual nursing courses and certifications to better prepare students for the new care delivery model they’ll see in practice. President of Chamberlain University, Dr. Karen Cox, confirms that the traditional nursing education model needs to evolve rapidly to incorporate digital competencies, ensuring that new graduates are proficient in virtual patient care technologies.

What should nursing education institutions do today?

  • Shift nursing curricula to include AI and virtual care competencies
  • Provide opportunities for students to gain hands-on experience with telehealth platforms and remote monitoring
  • Be flexible and responsive to technological advancements

“Chamberlain’s approach allows us to be more nimble compared to traditional academic settings, ensuring students are prepared for real-world challenges.” – Dr. Karen Cox

The importance of supporting new nurses in the transition to practice

The transition from school to practice is a critical time for new nurses, and health care organizations like Community Health Systems (CHS) are integrating virtual care into their onboarding programs. Karen Henson, Corporate Vice President of Nursing Operations at CHS, suggests that facilities build virtual care competencies from day one. Workforce challenges today differ significantly from those a decade ago and organizations need to be adaptable to survive. 

Key tips for healthcare institutions:

  • Embed virtual care training into new nurse onboarding
  • Prioritize nurse retention by implementing strategies that better support early-career nurses.
  • Add virtual care programs, presenting an opportunity to bridge workforce gaps and enhance patient safety

“The challenges facing new grads today—like adapting to technology-driven care models—were not issues 5-10 years ago. We have to ensure they feel supported and competent in this new environment.” – Karen Henson

The Role of Nurse Leaders in Driving Change

As virtual care adoption grows, nurse leaders play a pivotal role in shaping policy, accreditation, and workplace culture. Cole Edmonson, CEO of the Nurses on Boards Coalition, emphasizes the importance of leadership advocacy in removing barriers to virtual care implementation. From influencing accreditation standards to creating supportive environments for new nurses, nurse leaders must actively participate in shaping the future of nursing.

Tips for nurse leaders:

  • Advocate for policy changes that support virtual care transitions
  • Work to develop a strong culture of mentorship and support, this is crucial for the success of new nurses. Using virtual technology can help overcome the resource gap preventing the same level of preceptorship from pre-pandemic times
  • Foster collaboration between academia and healthcare organizations to ensure smoother transitions from education to practice.

“Accreditation standards must evolve alongside nursing practice. Leaders have a responsibility to push for policies that facilitate, rather than hinder, virtual care adoption.” – Cole Edmonson

Shaping the Future of Nursing

Nursing leaders, educators and healthcare organizations must collaborate in preparing the next generation of nurses for an AI-driven, virtual care-centric future. As healthcare continues to evolve, fostering a tech-savvy, adaptable nursing workforce will be essential for ensuring high-quality patient care.

  • Institutions must integrate virtual care and AI into nursing education
  • Healthcare organizations should support new nurses with robust transition programs
  • Nurse leaders must play a key role in driving policy changes and cultural shifts in healthcare

AvaSure is committed to keeping this important conversation going, that’s why we create a community of virtual care leaders and bring them together to discuss the pressing issues of healthcare transformation.

Virtual Care Solutions to Nurse Staffing Shortages

Nurse Shortage Solutions

As hospitals and healthcare providers face increasing pressures to do more with less, nurses are feeling burnt out. A more novice nurse workforce, in addition to inadequate education and training, higher patient acuity, and rising nurse-to-patient ratios are amplifying this, ultimately leading to nurse staffing shortages. These problems not only affect the well-being of nurses but also impact the quality of patient care. 

To address these ongoing issues, hospital systems are reevaluating their workflows and looking at technology solutions to help support their staff. For example, many hospitals are adopting virtual care platforms and AI-enabled tools to help relieve administrative burden.  However, before making decisions on solutions, it’s important to really understand the root causes of nurse staffing issues. 

Top Reasons for Nursing Shortages: 

Nurse Burnout 

Nurse burnout is a common consequence of the overwhelming responsibility and pressure placed on nursing staff in hospital systems. Reduced resources and support lead to some nurses deciding to leave the healthcare industry all together.  Nurses play a vital role in ensuring that patients’ well-being remains a priority. RNs aren’t the only ones affected; when it comes to Patient Care Technicians (PCTs) and Certified Nursing Assistants (CNAs), health systems are seeing turnover rates in excess of 30%. So, what happens when nurses experience burnout and leave the profession? The remaining nurses within the hospital are stretched too thin with the number of patients they must care for. Job satisfaction begins to decrease, and turnover rates rise, leading to more resources and funds spent to replace and train new staff. As a result, trust in the hospital system starts to fade. 

Higher Patient Acuity and Reduced Resources 

Another key contributor to the nurse shortage is higher patient acuity and limited training and resources. Patient acuity refers to the level of care or monitoring a patient requires from hospital staff, particularly nurses. The higher the patient’s acuity, the more attention the patient needs. As the patient-to-nurse ratio increases, less attention is given to patients with less demanding issues and health concerns. This leads to diminished patient care, as nurses are unable to provide the attention each patient deserves. Inadequate resources and training leave nurses feeling overwhelmed, making it challenging to provide proper care for all their patients. More experienced nurses are retiring early, leaving junior nurses with a larger workload and less mentorship. This results in stressful situations and higher risk of incidents under the care of the hospital.  

Solutions to the Nurse Staffing Shortage 

One solution to this issue is to hire additional staff and nurses at the bedside. However, the high cost of hiring travel nurses makes it challenging for hospitals to support their existing nursing staff while meeting the demand for additional help. This is where virtual care can play a key role in providing support, helping optimize the staffing they have. It is crucial for hospital systems to address nurse staffing problems. By providing a better work environment for nurses and offering education and support to nurses’ journeys, hospitals can help the 52% of the nursing workforce who have considered leaving the bedside.  

Virtual Care: a Solution to Help the Staffing Crisis 

Virtual care is a resource used by healthcare providers and hospital systems to connect patients with  doctors, nurses, specialists, and virtual sitting staff remotely. This includes use-cases such as virtual sitting, virtual nursing, and virtual visits. This approach increases efficiency in managing workloads and can help patients receive care more quickly. Virtual care is becoming a prominent resource to help solve staffing issues. It allows nurses to return to the bedside and focus on direct patient care, working at the top of their license. Studies have proven that virtual care, specifically virtual sitting, reduces burnout and improves nurse well-being. A recent survey of 74 nurses from Renton, Washington-based Providence found virtual sitting improved their “emotional labor” and “emotional exhaustion” over in-person sitting. The survey illustrated that virtual sitting improves the well-being of nurses and helps maintain patient safety. Emily Anderson, MSN, RN, PCCN-K, nurse manager at Providence Medical Center in Anchorage, AK said, “Having insightful research into virtual sitting helps us alleviate burnout among our nursing staff and optimize the usage of all our resources to get the right care to the right patient at the right time.” As healthcare systems are evaluating ways to reduce nursing shortages, aid their teams, and deliver the best care possible, solutions like virtual sitting, virtual nursing, and AI need to be considered to support staff and ease the workload and pressure that has been causing the drop in workforce. 

What is Virtual Sitting? 

Virtual sitting, also referred to as virtual monitoring, is a resource for nurses at the bedside, reducing the need for one-to-one in-person sitting and helping to prevent adverse events for patients. Virtual sitting equips trained safety attendants to use video and audio connections to watch over multiple patients and improve overall safety. Virtual sitting has been used for preventing a variety of adverse events, such as falls, elopement, possible self-harm, suicide ideation, and staff abuse. By using this technology, events that once required 1:1 sitting can now be monitored by a virtual safety attendant, who can safely observe up to 36 patients at a time. This helps reduce the workload of nurses, allowing them to work at the top of their license and focus on higher-acuity patients.     

One hospital that successfully implemented virtual sitting amid nurse staffing shortages is St. Luke’s Duluth, a Minnesota-based health system. Like many health systems, St. Luke’s faced challenges such as a tightening labor market, increasing competition for experienced healthcare workers, and rising costs. To provide additional resources and support to their current patient care staff, St. Luke’s implemented a virtual sitting program. They utilize a two-person model: one staff member provides rounding services for patients and staff, while the other staff member observes patients via video monitors. Nursing leaders have found that this approach enhances patient and staff safety and helps support monitoring staff by providing adequate breaks to avoid monitor fatigue.  

Read more about St. Luke’s virtual sitting program. 

What is Virtual Nursing? 

Another way virtual care has emerged as a solution to nurse staffing problems is through virtual nursing. The American Nursing Association describes virtual nursing as a resource that “support(s) the team at the bedside to alleviate the workload and provide greater satisfaction for both the patients and the nursing staff.”1 Through virtual platforms, nurses and care managers can support teams at the bedside to educate patients, complete admissions and discharge paperwork, automate documentation, and mentor more novice nurses. This allows virtual nurses to have direct, uninterrupted time with patients, leading to less errors or gaps in documentation and freeing up floor nurses to care for their patients at the bedside. It enables a care model where RNs, CNAs, and VRNs (virtual nurses) perform the most appropriate patient care activities based on their skills and experience. 

Virtual nursing tools also connect hospital staff with external care providers in real time, ensuring smooth transitions and avoiding delays in securing post-discharge services. Holzer Health System is a recent example of this use case. Using the AvaSure virtual care platform, scarce specialists in neurology, nephrology, diabetes education, and wound care were able to serve patients in two facilities, located 30 miles apart. Natalie Gardner, BSN, RN, CWON, CFCS, describes the benefits: “This has provided a way for me to do video consults with the Jackson facility which saves precious time as well as mileage. The staff take the device to the patient’s room, remove their dressings, and position the patient so that I can see the wound. This leaves me more time to spend with all patients by eliminating the time it would take to drive to Jackson and back.” 

Additionally, virtual nurses can provide real-time mentorship, feedback, and confidence to recent graduates and novice bedside nurses, nurturing a nursing workforce for the future. 

What is Computer Vision and AI? 

While AI is advancing and gaining attention in the healthcare industry, hospital leaders must remember to use applications that can be easily used by their staff, enhance patient safety, and improve the overall hospital experience, all while ensuring that workflow is not disrupted.  

There are multiple types of AI currently being used in healthcare settings. Computer vision is a subset of AI that can vastly improve the way hospitals provide care without requiring care providers to compromise on safety and control. One application of computer vision is to help to prevent falls, elopement, and workplace violence by being able to detect factors that are potential warning signs. Following the detection, computer vision alerts a worker to address the issue that may be at hand. The technology is used to augment virtual sitting, helping care team members monitor patients more efficiently, identify patients in need, and make fast, informed decisions that keep them safe.  

To know you are using computer vision and AI correctly, keep an eye out for three positive indicators:  

  1. Data is used both to prevent immediate incidents and to drive proactive interventions based on insights over time 
  2. Real-time alerts are targeted enough to inform the right staff of risk without contributing to alarm fatigue 
  3. The program is scalable; AI isn’t just another expense but a way to reduce operational costs and drive savings that fund additional technology investments. 

AI in healthcare systems can be a tool but be sure to use the correct collaborative platforms, and track ROI from the start of the AI journey.  

A new example of AI in the healthcare space is AvaSure’s virtual care assistant, designed to bridge gaps in communication, prioritize urgent patient needs, and support healthcare teams in delivering timely, high-quality care. The Virtual Care Assistant appears as an avatar, helping triage requests, questions, or needs and assist within the nursing workflow. Requests are categorized into clinical and operational groups, and the assistant, named Vicky, ensures they are directed to the appropriate human personnel or team, helping healthcare systems integrate a reliable, trustworthy, and supportive system for healthcare workers. 

Implementing Virtual Care 

While there are many virtual care tools and technologies to help reduce the burden on nurses, what does implementation look like in practice? There are multiple phases of the virtual care journey; while it may feel like other hospitals are ahead of the curve, 29% of healthcare leaders established that they have no virtual care solutions, and 39% of hospitals are still in early exploration with virtual nursing. The 5-stage maturity model, developed with the input of 1,100 hospitals and 15+ clinical and hospital IT executives, represents a blueprint for care model redesign led by change-management oriented, outcome-focused leaders.  By making virtual care workflows a standard part of care delivery, facilities can meet the evolving needs of both patients and healthcare providers. It can help by expanding access to care, improving patient experience, reducing caregiver workload, and increasing the efficiency and scalability of staffing. 

Nurse staffing shortages are a real challenge in hospitals and create a chain reaction that impacts everything, from quality of patient care to the health and well-being of nurses. This issue contributes to burnout and stress, ultimately affecting the care that patients receive. It’s crucial that hospitals find solutions that support nurses and improve the entire healthcare system. 

AvaSure’s virtual care platform deploys AI-powered virtual sitting and virtual nursing solutions, meets the highest enterprise IT standards, and drives measurable outcomes with support from care experts. By offering our virtual care platform to monitor and support staff and patients, AvaSure can help reduce the burden on nurses, improve patient outcomes, and assist healthcare systems to better improve staff workflow and patient care.  


Resources

1Ball, J. (2022, July 1). Virtual nursing: What is it?. Innovation Site. https://www.nursingworld.org/practice-policy/innovation/blog/virtual-nursing-what-is-it/