Author: Olivia Phillips

How AvaSure Builds AI for Patient Safety

Hospitals are under pressure to reduce preventable harm from falls, elopement, and other adverse events while maintaining a sustainable workload for clinicians. Camera-based monitoring and virtual sitting programs such as AvaSure’s Continuous Observation platform have already demonstrated that continuous observation can reduce falls and injuries, but human-only monitoring does not scale indefinitely. Many organizations are now exploring Artificial Intelligence to extend the reach of their teams, and to detect risk earlier than a human observer might be able to do consistently. 

At AvaSure, we view Artificial Intelligence as an extension of the virtual care platform that more than 1,200 hospitals already use for continuous observation, virtual nursing, and specialty consults. Our goal is not to replace human judgement. Instead, we want to build behavior-aware monitoring that can recognize patterns associated with risk, surface those patterns to caregivers in time to intervene, and do so in a way that is technically sound, clinically grounded, and respectful of patient privacy. 

This blog describes the design principles behind our Falls and Elopement Artificial Intelligence system. AvaSure leverages Computer Vision, a subset of Artificial Intelligence, to detect high-risk scenarios before an adverse event occurs. Our Computer Vision models perceive the hospital room environment by learning what situations are unsafe for patients. This allows us to demonstrate the clinical performance of our models made possible by our onboarding process for new hospitals. Built on Oracle Cloud Infrastructure (OCI), this cloud-based system provides a scalable foundation that extends beyond fall and elopement prevention into broader ambient AI applications

What are the Challenges of Computer Vision Models for Falls and Elopement?

Falls and elopements rarely occur as single, isolated moments. They emerge over a sequence of behaviors. A patient may shift position in bed, sit upright, move to the edge of the bed, stand, and then begin to move away. However, there are challenges to building Computer Vision models that understand such behavior. Staff and visitors come and go, sometimes obstructing the view of the camera. Lighting changes over the course of the day and night, including the use of infrared lighting in low light situations. All these challenges are part of the design space, and a monitoring system that considers a single video frame at a time without regard to such confounding elements can miss much of this context.  

An important way to adapt to these challenges is to select the right type of camera device. Choosing the right device for AI for patient safety also impacts how the system perceives the hospital room environment. AvaSure offers a variety of camera devices including Guardian Dual Flex, Guardian Mobile Devices, and Guardian Ceiling Devices. Guardian Dual Flex devices provide a fixed camera dedicated to Artificial Intelligence monitoring. Mobile units introduce variation in pan, tilt, zoom, and location within the room – each of which varies in layout across and within different hospital systems. Guardian Ceiling devices provide a different perspective compared to Dual Flex and Mobile devices. 

AvaSure’s Computer Vision system and onboarding processes are built to adapt rather than assuming a single, fixed installation environment. Our current models for Falls and Elopement focus on understanding posture and presence over time while accommodating variations in lighting and environment. The system distinguishes the posture of the patient from lying in bed, sitting on the side of the bed, or standing. These states are evaluated over short time windows and combined with rules that relate them to risk. For example, a transition from lying to sitting on the side of the bed may be treated as an early warning, whereas a transition to standing unassisted may prompt a higher-severity alert. 

How Does Falls and Elopement AI Perceive the Patient Room?

The Falls and Elopement models employ a three-layer approach to perceive conditions within the hospital room. 

  1. Lowest Layer: Detect whether there are people in the frame and estimate how many. 
  1. Middle Layer: When there is a single person in view, form an understanding of posture and location relative to the bed and other furniture. 
  1. Top Layer: Combine these posture estimates over time and apply rules that map temporal patterns to alerts. 

This layered approach is intentional. Computer vision research has shown that models built only around pose estimation can struggle with common conditions in clinical rooms, such as occlusions from blankets and equipment, low light, and cluttered backgrounds. By combining person detection with semantic posture classification and temporal reasoning, we maintain flexibility in camera hardware while capturing clinically meaningful patterns in the room. 

The temporal aspect is central to how the system works. Rather than categorizing each frame in isolation, the models consider short windows of behavior and pay attention to transitions. A single frame showing a patient near the edge of the bed may not be sufficient to decide whether they are attempting to stand or simply shifting position. A sequence of frames that show a consistent movement from reclined to upright to standing is more informative. Alerts are based on this kind of sequence-aware understanding rather than a momentary snapshot. 

AvaSure designs for known sources of variability. Mobile cameras introduce changes in viewpoint and zoom as they are repositioned. Different rooms may be arranged in mirror images, with beds and bathrooms on opposite sides. Lighting can range from bright daytime scenes to low-light conditions at night. During model development and onboarding, we deliberately include these variations so that the system can learn to interpret similar behaviors across a range of visual conditions. 

How does AI for Patient Safety Learn Real-World Clinical Complexity?

Computer Vision models learn by being fed many examples of different situations. For example, these could be labeled as “a patient lying in bed” or “a patient standing near the side of the bed”. The learning (or training) process then iteratively adjusts the model parameters based on how well the model at that iteration correctly predicts the situation associated with a given example. This process repeats until the model performs well enough. There are several methods for capturing data for training, including having actors stage scenes and having computers generate synthetic scenes by rendering life-like situations. 

However, models trained only on staged scenes and synthetic data tend to perform best on those same controlled scenarios. Real hospital rooms are more complex. Patients vary widely in demographic, mobility, and behavior. Equipment is added and removed. Staff and visitors move through the field of view in unpredictable ways. To build models of AI for patient safety that can handle this complexity, we need to learn from images that reflect it. At the same time, patient identity and privacy must be preserved. 

AvaSure maintains a patent-pending patient anonymization system that allows us to incorporate real-world imagery into training and evaluation without retaining identifiable visual information. The system applies transformations that remove or obscure personally identifiable features and present them to a human reviewer. The reviewer confirms that anonymization is complete and assigns labels describing the posture and relevant contextual details. Only after this confirmation do the frames enter curated data sets used for training and for measuring performance in production. 

The system captures frames concentrated around ambiguous or clinically relevant situations rather than random samples of uneventful periods. This makes them particularly useful for improving model performance for video cases where decisions are hardest. 

Precision vs Recall: Which Metrics Matter Most for Clinical Success?

When evaluating models in safety-critical domains, accuracy alone is not sufficient. Falls and elopements are relatively rare events compared with the number of hours of observation across a hospital. A system can achieve high overall accuracy by correctly labelling long periods of low-risk behavior yet still miss important events or generate more alerts than staff can reasonably handle. 

For this reason, AvaSure frames performance in terms that reflect the realities of clinical operations. Precision captures how often an alert corresponds to a meaningful event. Recall captures how often the system detects an event when it occurs. The F1 score combines the two into a single measure that balances false positives and missed detections. These metrics tell us how often the system asks for attention when it is truly warranted and how often it remains silent when it should speak up. 

In practice, different hospitals and units may prefer different trade-offs. A neurosurgical ward may choose to tolerate more alerts in exchange for fewer missed events, whereas a lower-acuity unit may prioritize reducing unnecessary interruptions. Our models can operate at different points along the precision-recall curve, and part of the onboarding process is to discuss and tune that operating point together with clinical and operational leaders. 

Beyond the initial deployment, AvaSure treats performance as something that must be monitored and maintained. As room layouts, staffing patterns, and patient populations change, the distribution of behaviors the system sees will change as well. By sampling outputs in the field for new models running side by side with existing models, we can compare new model versions against established baselines and roll back changes that do not meet defined criteria. 

Deployment Without Disruption: What is the Process for Onboarding New Hospitals with AI for Patient Safety?

For hospitals, the most important questions are how the system will behave in their specific environment and how disruptive deployment will be. AvaSure’s onboarding process is designed to answer those questions incrementally and transparently. 

The work begins with understanding room configurations, typical camera locations, and the kinds of patients and use cases each unit expects to monitor. This can include having AvaSure team members stage representative scenarios in sample rooms, capturing video that reflects local layouts, lighting, and camera angles. This staged data helps verify that the baseline model behaves as expected before any live patient feeds are involved. 

As cameras are connected, we run the models in background mode. The system processes live video, but alerts are not yet sent to staff. During this period, we collect anonymized frames of interest and review the patterns of potential alerts. This is also when we fine-tune the operating point where we can adjust the precision vs recall for the unit’s needs. 

Once the hospital is comfortable with the system’s behavior, alerts are enabled for virtual safety attendants. The user interface will increasingly support structured feedback so that attendants can indicate whether an alert was helpful, spurious, or associated with an event the system should have recognized. These feedback signals, together with anonymized frames, feed back into our data and model improvement process. By gathering room dimensions, lighting, and arrangement details, we are able to use rendered scenes that are specific to each environment, streamlining the creation of training examples for new hospitals. 

How to Extend Beyond AI for Patient Safety Monitoring

Falls and elopements are a natural starting point for behavior-aware monitoring because they are common, clinically important, and directly connected to existing continuous observation workflows. However, the same sensing and inference capabilities can support a broader set of safety and quality use cases over time. 

AvaSure’s AI Augmented Monitoring strategy anticipates an expansion from Falls and Elopement into additional use cases such as hospital-acquired pressure injury prevention, infection-related behaviors, and staff duress. Environmental sensing capabilities, including detection of meal tray delivery and removal or patterns of in-bed movement, can contribute to these use cases by providing objective, continuous signals about patient status and care processes. Each new application will require its own feasibility studies, data collection plans, and validation steps, but they build on the same underlying platform and design approach. 

Each of these additional use cases requires enhancements to the Computer Vision models to have them comprehend a wider variety of situations. Such enhancements can require additional or more complex models requiring additional computing power. AvaSure leverages OCI’s AI infrastructure offerings to bring to bear considerable GPU-powered computing to support an expanding range of use cases. 

How do we integrate security and compliance into the design of healthcare AI models? 

Security for us is not a separate track from Artificial Intelligence; it is part of the design of the platform and the models from the beginning. AvaSure’s virtual care systems already operate in environments where SOC 2 and HIPAA expectations are the baseline, not an add-on, and the same standard applies to AI Augmented Monitoring. Every new service that touches patient data, from model pipelines to anonymization computing, is expected to pass formal design review, threat modelling, and, where appropriate, penetration testing before it is considered ready for production. 

At the infrastructure level, our cloud strategy is built on a scalable, multi-tenant architecture designed to keep different users and services securely separated. Robust identity and access management ensures that only authorized components can communicate or access sensitive data, and every service operates with the minimum permissions required. Data moving through the system is protected by encryption, as is data stored in managed services. Comprehensive audit logging is a core part of our approach, recording authentication and authorization events, configuration updates, model changes, and administrative actions so that security and compliance teams can thoroughly review activity if needed. 

For AI specifically, the same security-by-design approach applies. Security specialists review designs for new AI use cases during ideation rather than waiting for prototypes. The review looks at how video streams enter the system, where inference is performed, what outputs persisted, and how PHI is handled or removed. This helps ensure that the introduction of GPU-backed inference or new data flows does not inadvertently expand the attack surface or weaken isolation guarantees.  

The anonymization pipeline is an example of security and privacy concerns shaping the technical design. Rather than storing raw patient video, the system extracts short windows around events of interest and routes them to a separate anonymization service. That service applies privacy preserving transforms and requires human confirmation that identifiable information has been removed before frames can be used for training or evaluation. All of this traffic is encrypted in transit; anonymized images are encrypted at rest and stored with restricted access. This architecture allows the models to benefit from realistic data while maintaining clear boundaries around PHI. 

In practice, ensuring security involves closely connecting monitoring activities with incident response protocols. A comprehensive strategy includes full observability across systems and processes, using tools like metrics, alerts, dashboards, and health checks to quickly detect and respond to any unusual activity. The same mechanisms that support autoscaling and automated rollback for availability also support security; if a change in configuration or dependency were to introduce unexpected behavior, operators can detect it quickly and revert. Regular risk assessments, combined with continuous integration and deployment practices, are intended to keep the platform aligned with evolving threats and regulatory expectations rather than treating compliance as a static checklist. 

From the hospital’s perspective, the outcome of this approach should be straightforward: AI features sit inside a platform that is already held to enterprise security and compliance standards, and any new capability is expected to meet those standards before it is offered in production. The same controls that protect virtual care today – access control, encryption, audit logging, and formal review – apply equally to behavior-aware monitoring and future AI use cases. 

How Does AvaSure Scale AI for Patient Safety in Modern Health Systems? 

Building AI for patient safety is not simply a matter of choosing a model architecture or training on a large data set. It is a system-level effort that spans model design, data collection, anonymization, infrastructure, onboarding, monitoring, security, and governance. Each part influences how the technology behaves in practice and how much clinicians and patients can rely on it. 

For AvaSure, the core elements of that system are clear. We focus on understanding behavior in context rather than isolated frames. We adopt a stepwise development approach that involves staged experiments, demonstrations, and validation in real clinical settings. We learn from real rooms through an anonymization data collection system that protects identity while concentrating on data where it matters most. We operate on a cloud platform designed for reliability, scalability, and security. Lastly, we treat hospitals as partners in an ongoing improvement process rather than one-time installations. 

AvaSure is building AI for patient safety into the virtual care platform that customers already use for continuous observation and virtual nursing. Future blogs will explore specific components in more depth, including anonymization and data curation, our hybrid edge–cloud roadmap, and the evolution from single-use models to a suite of AI augmented monitoring applications. For now, our aim is to make the underlying approach visible so that hospital leaders and clinicians can make informed decisions about how AI fits into their own patient safety strategies. 

Breaking Free! Scaling Virtual Nursing Beyond Pilots

Nurse doing virtual nurse call on laptop

Industry experts, healthcare leaders & the market have all agreed – virtual nursing is here to stay. In a 2024 study, 74% of hospital leaders reported that virtual nursing will become integral to care delivery models in acute inpatient care —up from 66% in 20231. However, only 10% of hospital leaders have reached a phase where virtual care is a standard part of care delivery, and nearly 30% of hospitals have no virtual care workflows at all1

Why the gap? 

Pilot or partial deployments of virtual nursing are where most institutions are getting stuck! 

How can we break through perpetual pilots and scale virtual nursing to be a standard part of care delivery? 

Let’s ask the experts. 

AvaSure, a leading provider of Intelligent Virtual Care Platforms, consulted with two leading healthcare institutions that have successfully moved beyond the pilot phase and fully integrated virtual nursing into their daily patient care. Together, they explored how these organizations made the transition and shared valuable insights and advice for other institutions just beginning their virtual nursing journey.

UCHealth logo

UCHealth, a nationally recognized healthcare system with $7.5 billion in operating revenue and over 33,000 employees, operates 14 Colorado hospitals, providing more than 2,500 inpatient beds, and over 200 clinics across Colorado, southern Wyoming, and western Nebraska. Their 2016 Virtual Health Center significantly enhances patient care through virtual deterioration monitoring, TeleICU, centralized telemetry, virtual admission & discharge support, virtual sitting, virtual consults & more. This Virtual Health Center has touched over 2.3 million patient lives, achieving remarkable outcomes like reducing code blue rates by up to 40%, increasing rapid response rates and improving patient safety through virtual sitting, yielding nearly $9 million in 1:1 sitter cost savings.  To support these expanded use-cases and future-proof the patient room for a hybrid patient care model, UCHealth implemented a ‘camera-in-every-room’ philosophy.

Amy Hassell, MSN, BSN, RN, CNO of Virtual Health Center, UCHealth

Tamera Dunseth Rosenbaum, DNP, RN, NE-BC, System CNO of UCHealth

As New Jersey’s largest and most comprehensive not-for-profit healthcare network, Hackensack Meridian Health (HMH) delivers a full spectrum of medical services, innovative research, and life-enhancing care through its 18 hospitals, 36,000+ team members, 7,000 physicians, and 500+ patient care sites.  HMH kicked off their virtual nursing journey in 2022 with the goal of improving outcomes and patient/provider satisfaction. With a virtual nursing pilot focused on virtual admission & discharge support, they successfully removed time-consuming task-based work from bedside teams. Following a year of successful implementation, the results prompted hospital leadership to expand the program across four hospitals. 

  • 11.6% reduction in length of stay 
  • 65% reduction in RN traveler hours and 26% reduction in RN overtime hours
  • 0.68% reduction in readmission rates

Marie Foley-Danecker, DNP, RN, CCRN, NE-BE, Vice President & Chief Nursing Office of Hackensack Meridian Health


Pilot sticking point: Lack of organizational alignment on program goal requires vision & change management

Lesson One: It requires both leadership support and buy-in from frontline staff to be successful.

The true blending of virtual and in-person clinical workflows is a technology investment, a change in nursing practice and a change in patient care – so “don’t underestimate the amount of cross-functional alignment it takes to get to one platform, one operating strategy across the network – it takes a village,” said Marie Foley-Danecker. HMH has 5 distinct project teams that stood up to help scale their pilot across the system: 

  • Tech Build Team (Both Network and Site Level) – make decisions around hardware, software, server, infrastructure, hosting and more – ensuring the system has not just the right technology, but the support infrastructure needed to support ongoing virtual care.
  • Clinical Workflow Team – help to ensure that bedside workflows are standardized and the virtual workflows fit seamlessly into them.  If you don’t start with standard work at the bedside, it will be nearly impossible to add a virtual care workflow.
  • Nursing Operations Team – help manage staffing, define roles & responsibilities between team members and drive collaboration 
  • Education Team – ensure the internal education of facility teams, as well as patients & family members so that they understand the role of the virtual care team members in their visit
  • Communications Team – tackle marketing and promotion of the program externally, helping to improve the hospital’s reputation as a cutting-edge, patient-experience oriented site of care. Robust virtual care programs can also act as great recruitment tools for future nurses who want to work at systems investing in the latest technology. 

Lesson Two: Prepare for and be willing to adapt quickly.

“Be nimble and understand that you might not get it right, right out of the gate. That’s why having a governance structure (like the teams at HMH or a steering committee approach at UCHealth) that can be quick to identify issues and change processes is really important” said Tamera Dunseth Rosenbaum. It’s essential to remember the primary reason why you’re doing this – to provide support to your bedside teams. So, listen to them! Be sure to take in their ideas of what may help and lean into those ideas. Example: HMH, at the suggestion of front-line teams and following suit of many facilities, chose to start with admission & discharge as their first virtual nursing use case. Bedside team members see a lot of value in the ability to offload task-based, administrative work to virtual teams in order to give them more time for hands-on patient care. Furthermore, virtual care team members who are focused specifically on admission & discharge – or other task-based nursing work – can be hyper focused, resulting in spending more time connecting with the patient and often seeing better results. A true win/win! Similarly, UCHealth chose to utilize the virtual nurse answer and triage call lights as a part of their first use case. However, it quickly became apparent that this was adding burden to the bedside with unnecessary steps and communication overload.  They took note, quickly changed course, and have since seen greater success. This willingness to adapt & change will be critical to the success of any virtual care program – and to winning the support of your team. 

Lesson Three: Build grassroots support.

The bedside team is critical for program success, so giving them a voice is essential. If you don’t know where to start, listen to your front-line nurses – and think about what would make their lives easier. Selecting a first use case that directly benefits them will help with long-term program success. As you get to more complex use cases, like TeleICU, virtual deterioration monitoring, TeleStroke and more, trust between virtual and bedside teams will be vital. You can build this trust through making front-line nurses feel a part of the implementation, ideation, and ongoing governance of the virtual nursing program.


Pilot sticking point: staffing the program

Many facilities are already struggling with the chronic staffing shortage, so how do you find the staff for a virtual nursing program? There are two main paths – utilize your existing talent pool to fill virtual roles or work with a staffing partner who can help provide the adequate staff for your program. Let’s discuss each model & the pros/cons of each. 

Utilizing your existing talent pool 

Tips & things to consider: 

  • Keep job descriptions consistent between on-site and virtual: This allows for flexibility for floating or job sharing between bedside and virtual roles, without creating unnecessary HR hurdles. Also, offering a virtual shift can be a nice benefit to bedside team members – facilities use this to reward seniority, help prevent burnout and improve staff satisfaction. 
  • Think outside your geography: The nursing shortage is more acute in certain regions. For example, HMH, located in New Jersey, knew that finding nurses in this expensive, metropolitan area would potentially prevent getting their program off the ground. In this instance, working with a partner based out of Tennessee with a richer talent pool, like Equum Medical, made sense for avoiding staffing restraints that would prevent them from getting their program started.
  • Evaluate the experience level of your current staff: If your facility is predominantly novice nurses, you’ll need your most experienced nurses at the bedside to make virtual care a success. Pulling these nurses into virtual roles could potentially increase travel nurse/overtime use, offsetting potential program ROI. In these cases, outsourcing with a staffing partner may be a better fit for your institution. 

Working with a virtual staffing provider

Tips & things to consider:

  • Speed to go-live: Outsourcing to a trusted provider of virtual nurse staffing may allow you to get started quicker, as they have teams ready to deploy immediately. You can always consider moving things in-house overtime once your program is scaled.
  • Add more use cases with supplemental staffing: Staffing doesn’t need to be all in-house or all partners! You can take a use case driven approach and use a staffing partner to fill gaps in your team’s experience. Outsource staffing for more complex use cases, like virtual patient deterioration or TeleICU.

Important insight: Marie Foley-Danecker said, “trust is earned—whether you choose to use a partner or have your own staff on the virtual team, the beside team will take time to trust them. Don’t assume that trust will be built immediately just because you use your own staff, or assume trust can’t be built if you outsource.”


Pilot sticking point: funding the program

One of the most talked about reasons for the lack of virtual nursing adoption is the funding. Like many things, leaders struggle to build the business case to pay for it. Some have a misconception that only affluent health systems, or those with a highly favorable payor mix, can afford it. However, HMH and UCHealth both have a challenging payor mix across their system and had to work hard to validate the business case to leadership. Some of their lessons learned include: 

Allocating virtual nurse resources to each department. 

UCHealth accomplishes this by allocating a small unit of service bump to each department that utilizes the virtual resource. At the care unit level, it can be as small as 0.1 – 0.2 hours per patient day, but UCHealth recommends this path for a few reasons:

  • Encourages use of the virtual team – if the department is “paying for it anyways”, they’re more likely to utilize the virtual team, helping to improve program utilization.
  • Helps to spread the cost and avoid constant justification to hospital leadership – When the entire virtual care program is consolidated under a single budget, it becomes a frequent target for scrutiny during budget reviews. Spreading the allocation makes it less likely to face ongoing questioning or review.
    • Tip: Be sure to have the virtual resource as a separate line item on each nurse manager’s budget to remind them that this is the FTE for the virtual team support. Otherwise, they may hire up to that amount, and the program will be over budget. 
  • Hits budgetary targets – With turnover and vacancy rates most departments can still hit their budgetary targets with this allocation.

Labor savings from virtual sitting can help fund investment in devices for other use cases – like virtual nursing.  

Both UCHealth and HMH began their inpatient virtual care programs with virtual sitting. The program was focused on reducing labor costs associated with 1:1 sitters and preventing patient falls. Virtual sitting is a mainstream nursing intervention proven to help facilities replace an average of 70% of 1:1 sitters while reducing falls rates by up to 60%. UCHealth has saved $9M in labor costs with virtual sitting achieving up to 6x ROI. Facilities can utilize these labor savings to help fund the investment in a virtual care device for every patient room. 


Pilot sticking point: sufficient infrastructure & technology

Medical quality audio and video devices are fundamental to enable virtual care workflows. Many pilots rely on mobile carts or tablets as a small proof of concept. However, this makes it challenging to scale as it creates additional workflow challenges that impact program success. Because of this, both UCHealth and HMH now standardize patient rooms with a device included and would recommend the same to anyone considering full-scale virtual nursing. This doesn’t mean you always need to add an additional vendor to your portfolio, as this can be a pain point for IT leaders constantly tasked with vendor consolidation.

Their recommendation: Consider your current technology stack. 

You may currently have a vendor in your hospital – like your EHR or virtual sitting provider – that can scale into virtual nursing. This can help to get more ROI out of an investment you’re already making. However, be sure they’re equipped to support you. When selecting a virtual nursing technology vendor, consider the following points: 

  • Platform ease of use: Be sure to select a vendor with a platform that supports multiple clinical use cases and is easy for nurses to use.
  • Support: There is a lot of clinical change & workflow management that comes with implementing a change to the care model, so select a vendor with expertise who will partner with your clinical teams throughout this process. IT teams also have a lot on their plates and shouldn’t be overburdened with implementing a new platform. Consider a vendor who provides robust technical and project management 24/7 support– not just at the time of deployment, but throughout the partnership.
  • Demonstrated outcomes: When technology advances, new vendors flood the market. In the clinical space, it’s more important than ever to select a partner with demonstrated experience in delivering outcomes for our patients.

Benefits of a fully integrated virtual nursing program

The promise of virtual care is to create a more sustainable, patient-centered healthcare system that leverages technology to deliver high-quality care anytime, anywhere with greater precision and efficiency. With virtual care workflows as a standard part of care delivery, facilities can meet the evolving needs of both patients & healthcare providers by expanding access to care, improving patient experience, reducing caregiver workload, and increasing the efficiency and scalability of staffing. The path to virtual care maturity requires more than just investing in new technology – it also requires organizational alignment, tight change management processes, and buy-in at all levels of the organization. Adopting an intelligent platform that seamlessly blends remote and in-person care with AI-powered virtual nursing is a critical step towards accelerating virtual care maturity.

Learn more about the AvaSure Platform’s ability to support your virtual nursing growth.


Resources

1 Joslin Insight Virtual Care Insight Study October 2024

New Nurses Meet AI & Virtual Care

nurse on computer

The integration of virtual care and artificial intelligence (AI) into the standard care delivery model is permanently reshaping nursing practice. This leads to the pivotal question: How do we best prepare the next generation of nurses to thrive in this environment? 

Let’s discuss how innovative technologies are being integrated into nursing curricula, the transition from education to clinical practice, and leadership strategies to foster resilience and innovation within nursing teams.

Interested in listening in on the discussion? Check out the webinar here: Educating Nurses for the Age of AI and Virtual Care

How to integrate innovative technologies into nursing criteria

It’s no longer optional for academic institutions to adapt to the rise of virtual care, it’s a necessity. Universities such as Chamberlain University, the nation’s largest nursing school, have implemented virtual nursing courses and certifications to better prepare students for the new care delivery model they’ll see in practice. President of Chamberlain University, Dr. Karen Cox, confirms that the traditional nursing education model needs to evolve rapidly to incorporate digital competencies, ensuring that new graduates are proficient in virtual patient care technologies.

What should nursing education institutions do today?

  • Shift nursing curricula to include AI and virtual care competencies
  • Provide opportunities for students to gain hands-on experience with telehealth platforms and remote monitoring
  • Be flexible and responsive to technological advancements

“Chamberlain’s approach allows us to be more nimble compared to traditional academic settings, ensuring students are prepared for real-world challenges.” – Dr. Karen Cox

The importance of supporting new nurses in the transition to practice

The transition from school to practice is a critical time for new nurses, and health care organizations like Community Health Systems (CHS) are integrating virtual care into their onboarding programs. Karen Henson, Corporate Vice President of Nursing Operations at CHS, suggests that facilities build virtual care competencies from day one. Workforce challenges today differ significantly from those a decade ago and organizations need to be adaptable to survive. 

Key tips for healthcare institutions:

  • Embed virtual care training into new nurse onboarding
  • Prioritize nurse retention by implementing strategies that better support early-career nurses.
  • Add virtual care programs, presenting an opportunity to bridge workforce gaps and enhance patient safety

“The challenges facing new grads today—like adapting to technology-driven care models—were not issues 5-10 years ago. We have to ensure they feel supported and competent in this new environment.” – Karen Henson

The Role of Nurse Leaders in Driving Change

As virtual care adoption grows, nurse leaders play a pivotal role in shaping policy, accreditation, and workplace culture. Cole Edmonson, CEO of the Nurses on Boards Coalition, emphasizes the importance of leadership advocacy in removing barriers to virtual care implementation. From influencing accreditation standards to creating supportive environments for new nurses, nurse leaders must actively participate in shaping the future of nursing.

Tips for nurse leaders:

  • Advocate for policy changes that support virtual care transitions
  • Work to develop a strong culture of mentorship and support, this is crucial for the success of new nurses. Using virtual technology can help overcome the resource gap preventing the same level of preceptorship from pre-pandemic times
  • Foster collaboration between academia and healthcare organizations to ensure smoother transitions from education to practice.

“Accreditation standards must evolve alongside nursing practice. Leaders have a responsibility to push for policies that facilitate, rather than hinder, virtual care adoption.” – Cole Edmonson

Shaping the Future of Nursing

Nursing leaders, educators and healthcare organizations must collaborate in preparing the next generation of nurses for an AI-driven, virtual care-centric future. As healthcare continues to evolve, fostering a tech-savvy, adaptable nursing workforce will be essential for ensuring high-quality patient care.

  • Institutions must integrate virtual care and AI into nursing education
  • Healthcare organizations should support new nurses with robust transition programs
  • Nurse leaders must play a key role in driving policy changes and cultural shifts in healthcare

AvaSure is committed to keeping this important conversation going, that’s why we create a community of virtual care leaders and bring them together to discuss the pressing issues of healthcare transformation.

VA Hospital Fall Prevention: A Pathway to Zero Falls 

VA Fall Prevention

Falls among VA hospitalized patients are a serious concern and can lead to injuries and increased healthcare costs, often requiring additional treatment and prolonged hospital stays. A recent 8-hospital analysis of over 10,000 patients falls cited by JAMA showed that a fall with any injury is associated with a cost increase of $36,776 and doubles the length of stay. 

 In VA hospitals, where patients often have more chronic conditions that contribute to a greater falls risk, prevention is critical. Staffing shortages, particularly among Patient Care Technicians and Certified Nursing Assistants, have exacerbated patient safety concerns, with patient falls rising 253% from 2020 to 2022.1 In response, the Veterans Health Administration introduced the SAFE STEPS for Veterans Act in 2024, creating an Office of Falls Prevention.  

Addressing Patient Safety Challenges 

Facing labor shortages and escalating costs, VA hospitals across the country have turned to virtual sitting, a replacement for traditional one-to-one sitting. Virtual sitting reduces the need for 1:1 sitting by 75% or more, freeing up clinician’s time and headspace for other valuable work.  

With AvaSure’s virtual care platform for virtual sitting, a Virtual Safety Attendant (VSA) can oversee up to 16 veterans at once, using an intelligent, AI-enabled platform to identify patients at risk of a fall and verbally redirect them back to safety. If necessary, the VSA can issue a stat alarm, a loud, in-room alarm that draws nearby caregivers to the room in an emergency with an average response time of 20 seconds2. Freeing up CNAs and nurses from one-to-one sitting allows them to move back to the bedside for more direct patient care activities. 

An important aspect of virtual sitting is assessing patients individually to determine whether virtual sitting will meet their needs. Conditions typically monitored by virtual sitters include general safety concerns, such as high fall risk, drug or alcohol withdrawal, confusion, agitation, and elopement risk, and failure to follow safety instructions, such as leaving the unit without notifying staff. 

Success Stories in Virtual Sitting Implementation for VA Fall Prevention 

AvaSure’s virtual care platform is implemented in 45 VA hospitals across the country. For more success stories, check out the whitepaper on VA Fall Prevention

Fayetteville VA Hospitals 

Fayetteville VA hospitals were recently recognized with the 2024 VA Excellence Award when their virtual care program soared to 80% utilization in just six months, highlighting their strong leadership, organization, and commitment to success. Their journey serves as an inspiring model for other VA facilities, proving that with the right strategies and dedication, significant progress can be achieved in a short time. 

VA North Texas 

Facing labor shortages and escalating costs, VA North Texas implemented a virtual sitting program. At the heart of the program is a centralized monitoring hub, allowing 4 virtual safety attendants to oversee a total of 48 patients to reduce falls.  

Since implementing the program, VA North Texas freed up bedside care teams for direct patient care and decreased 1:1 sitter usage, saving the program an average of 83 full-time equivalents per month – an annual savings of $3.4 million. The efficiency gains are substantial, with costs per virtual sitting hour reduced to $3.05 compared to $26 for one-to-one sitters. VA fall rates plummeted by nearly 20%, well below national averages. Learn more about VA North Texas Program 


For health systems, one-to-one sitters represent a costly drain on resources that do little to improve patient safety. With virtual sitting, health systems such as VA’s have prioritized fall prevention and created better patient outcomes while delivering staff cost savings that can be invested back into direct patient care. 

AvaSure’s Intelligent Virtual Care Platform is deployed in 45 VA hospitals across the country, helping make significant strides in VA fall prevention and patient safety. By leveraging technology and data-driven insights, these hospitals are creating a safer environment for veterans and their caregivers.  

Interested in reading more? Download the whitepaper to learn:  

  • How to reduce falls by nearly 20% 
  • Ways to improve staff efficiency & satisfaction 
  • The top 4 adverse events prevented in VAs 
  • More success stories from VA Hospitals 

References

1 Sentinel Event Data Summary | The Joint Commission. (n.d.). www.jointcommission.org. https://www.jointcommission.org/ resources/sentinel-event/sentinel-event-data-summary/
2 Analytics – AvaSure. (2024, April 8). AvaSure. https://avasure.com/analytics/

The hospital room of the future: Episodic™ Care solution powered by AvaSure’s Intelligent Virtual Care Platform 

virtual care platform

Caregivers can now provide thoughtful care from anywhere with a fast, reliable two-way connection that supports virtual care for admission, discharge, specialty consults, rounding, and more.

AvaSure Episodic™ Solution

Virtual care is essential to adapt

As healthcare systems grapple with rising costs, staffing shortages, and increasing complexity of patient care, the urgency for change is at an all-time high. With a staggering 22.7% turnover rate among staff, hospitals struggle to uphold their commitment to patient care. Amidst these challenges, there’s a growing recognition that digital transformation measures are essential.

Hospitals across the world are adopting virtual care solutions to alleviate the mounting pressures facing healthcare systems globally. This signals a brighter future for both patients and healthcare providers alike. Using technology to facilitate remote consultations, monitoring, and support, virtual care offers a pathway toward improved staff satisfaction, enhanced patient experiences, better health outcomes, and more efficient hospital operations. With the right virtual care platform, hospitals can redefine patient experiences and revolutionize the way healthcare services are delivered.

The path to virtual care isn’t always clear

As hospitals and health systems embark on the journey toward the hospital room of the future, the road is fraught with obstacles, requiring hospitals to confront complex issues head-on. Historically, hospitals have adopted point solutions to address specific virtual care needs, resulting in fragmented systems and siloed approaches. Now, there is a growing recognition of the need to consolidate these disparate solutions into integrated virtual care platforms that can scale across the entire enterprise. Such endeavors require a significant investment, posing financial constraints for resource-strapped healthcare institutions. Without a clear adoption model that demonstrates ROI, hospitals struggle to build the business case for virtual care, further complicating the decision-making process. 

Amidst this backdrop, hospitals are piloting virtual care platforms, each with varying levels of success and clinical adoption. The stakes are high, as the initial impression of these pilots can significantly influence the trust that caregivers have in these technologies to deliver on their promise. Hospitals must tread carefully, ensuring that their chosen solutions and partners not only meet the clinical needs of their patients but also garner widespread acceptance and support from healthcare professionals. Support from clinical, IT, and finance departments paves the way for successful implementation and integration into routine care delivery practices.

Episodic™ Care solution powered by AvaSure’s Intelligent Virtual Care Platform

Step into the hospital of the future with AvaSure’s new virtual care solution, AvaSure Episodic. Designed in close collaboration with clinicians and technical experts, AvaSure Episodic delivers a reliable two-way video solution designed to scale to the entire enterprise. 

With the AvaSure Episodic solution, caregivers gain full control over the quality of remote, consultative patient interactions. It enables two-way video with group calling and polite entry, allowing for specialty consults, admitting and discharging patients, rounding, and more. Virtual care with the Episodic solution frees up time for nursing and support staff, enables seamless remote nursing workflows, and allows collaboration with specialists across the country. With AvaSure, clinicians can achieve more without stretching themselves thin.

Highlights: 

  • Group calling to include multiple parties: Care teams can easily invite family members, interpreters, caregivers, and consulting specialists from multiple locations to join a group session, saving time and making conversations more efficient.
  • Polite entry to patient rooms: Caregivers respect patients’ privacy by notifying patients before entering the room virtually with a doorbell chime, allowing them time to accept the call.  
  • Web-based access: Neither caregivers nor families need to download anything – all access to episodic care sessions is delivered via a web browser, whether on mobile or desktop.
  • Fast, reliable two-way video: Clinicians admit and discharge patients remotely, engage with them on rounds, connect with specialists in other locations, and provide training and mentoring to other staff members using portable, flexible devices with high-fidelity cameras.
  • Integration with Epic: Caregivers can easily launch virtual patient visits from Epic without disrupting their workflow, creating a seamless experience. 

The ability for a variety of caregivers to connect with a patient, whether it is a nurse, physician, specialist, or case manager, opens a whole realm of possibilities to drive better patient experience, more efficient operations, and reduced burden on bedside staff. AvaSure’s Intelligent Virtual Care Platform allows healthcare teams to seamlessly integrate in-person and virtual caregivers, promoting continuity of care and ensuring treatment plans are tailored to individual needs. Interpreters and family members can also participate in virtual group interactions to simplify communication. By leveraging AvaSure to involve a diverse range of caregivers in patient care, healthcare organizations can optimize resource utilization, streamline workflows, and alleviate pressure on frontline staff, ultimately enhancing the quality of care and patient outcomes.

The AvaSure Episodic solution can support a variety of virtual care workflows for virtual nurses, physicians, specialists, and other caregivers, including:

  • Admission and discharge documentation: Virtual caregivers streamline the admission and discharge documentation process by securely reviewing, capturing, and updating patient records remotely. This reduces administrative burden, minimizes errors, and ensures accurate and efficient documentation, enabling smoother transitions of care for patients.
  • Patient education: Patients can benefit from virtual education sessions delivered by healthcare professionals, empowering them with knowledge and resources to better understand their conditions, treatments, and self-care strategies, decreasing the risk of readmissions. 
  • Novice nurse mentorship: Novice nurses receive guidance, feedback, and support from experienced mentors remotely, often offering a second set of eyes for high-risk medications or patient assessments. Mentors can observe, assess, and provide tailored coaching to help novice nurses develop clinical skills, confidence, and competence in their practice, ultimately improving patient outcomes and enhancing the overall quality of care delivery.
  • Specialty consults: Care teams can easily connect with specialty consultants through virtual care platforms, enabling timely consultations and interdisciplinary collaboration, ensuring that patients receive the most appropriate and effective care tailored to their needs.
  • Proactive rounding: Virtual rounding enables care teams to conduct proactive check-ins with patients remotely, ensuring ongoing monitoring of their condition, progress, and satisfaction. Through video conferencing or virtual visits, healthcare providers can address any concerns, provide emotional support, and reinforce treatment plans, promoting continuity of care and patient-centered communication.

One platform can change everything 

The ideal virtual care platform must meet the criteria set by both clinical and IT leaders. In addition to essential hardware and monitoring software, today’s virtual care platforms must meet increasingly high enterprise-level IT standards. They should operate on open, scalable infrastructure to seamlessly integrate with existing systems, ensuring minimal downtime and optimal connectivity for care teams. They should include robust analytics and an intelligence layer for generating clear, measurable outcomes, along with AI capabilities to enhance patient safety and alleviate the workload of virtual staff. Most importantly, access to comprehensive support is essential, particularly for clinical teams navigating change management and envisioning a sustainable virtual care strategy. That’s a tall order. 

virtual care platform

AvaSure is the only virtual care platform that fulfills each of these crucial requirements, continuously innovating while demonstrating a proven record of clinical outcomes. Hospitals use AvaSure for AI-powered continuous monitoring, episodic care, and building a greater ecosystem of solutions and workflows that transform the hybrid care delivery model. Our team of experienced nursing and healthcare experts collaborate with customers to shape a vision for the future and bring it to life. 

One platform can change everything. AvaSure’s Intelligent Virtual Care Platform combines continuous monitoring and episodic care solutions designed to free up more time for nursing and support staff, enable seamless remote care workflows, and ensure better outcomes for patients. 

Read the press release.