World-Class Services and Support

Learn more about our differentiated service offerings. Current customer in need of support? Fill out the form below or contact us directly to open a ticket.

The AvaSure Difference

Clinical guidance + technical support

Our support teams offer the best of both worlds: dedicated clinical experts help design the perfect virtual strategy, see it through to deployment, and help improve it over time, while enterprise tech support keeps systems running at peak performance.

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Customer Care

U.S. based customer care team available 24/7/365, ready to receive and solve technical, education or general concerns.

In 2024:

  • 98% of calls answered in <1 min
  • 84% of cases resolved in 24 hours
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Implementation

Clinical, technical and project management experts with experience from 5,000+ deployments.

Ready to:

  • Develop project goals aligned with business objectives
  • Support workflow development and change management
  • Create unified, integrated systems
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Education

Certified RNs with extensive industry and platform experience.

Ready to:

  • Deliver customized, interactive learning plans
  • Pass on best practices from industry experts
  • Conduct real-time debriefs with direct results
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Customer Success

A dedicated advisor for the life of your partnership ensuring you maximize your investment and achieve meaningful outcomes.

Accelerating your time to value through:

  • Expert guidance
  • Tailored support
  • Data-driven strategies for long-term impact

Customer Support

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