This strategy can benefit both nurses and patients.
By Patricia A. Quigley, PhD, MPH, MS, APRN; Lisbeth Votruba, MSN, RN; and Jill Kaminski, MS
Healthcare workers are four times more likely to experience workplace violence (defined by the National Institute for Occupational Safety and Health [OSHA] as “the act or threat of violence, ranging from verbal abuse to physical assaults directed toward persons at work or on duty”) than workers in other industries, according to OSHA. However, even after The Joint Commission encouraged healthcare organizations to better track and address the problem, the true incidence of patient-initiated aggression and violence against staff is unknown because it isn’t being carefully followed or consistently reported. Instead, research has relied on survey responses based on nurses’ recollections…
- Patient-engaged video surveillance is a reliable method to accurately determine the incidence of patient aggression and violence on the nursing workforce for those under surveillance.
- Trained monitor technicians, who work 24-hours a day, are rapid responders to incidents of aggression and violence, increasing both patient and nursing workforce safety.
- Constant nonintrusive video surveillance, combined with individualized patient interaction, frequently prevents physical aggression and violence.