TeleStories - AvaSure

TeleStories connect you with real-life anecdotes and experiences of frontline workers using AvaSure’s virtual care platform. Explore how customers avoid adverse events, save lives and elevate the quality of patient care delivered every day with the help of technology.

Join the conversation and share your #TeleStories of how virtual care is making a powerful impact.

Highlighted Story

TeleStories & Use Cases


Elopement Risk

“A patient was being monitored for falls and really wanted to leave the hospital. The patient jumped out of bed and was out the door in a matter of seconds. Virtual safety attendant hit the stat alarm the second the patient jumped out of bed and called staff to let them know direction patient went when they left the room. A Code Grey was called and staff were able to locate patient and return them to their room.”

“A device was placed out in the hallway of a common area where one resident (an elopement risk) liked to spend his time in his wheelchair. The door in this area was a concern as it increased the risk for elopement. Staff were very impressed when the virtual safety attendant was able to redirect the patient whenever they attempted to leave the area.”

“An ambulatory patient left their room but refused to tell the virtual safety attendant where they were going. The attendant alerted floor staff who eventually found the patient out on the fire escape attempting to elope. Security was able to bring patient back before he left hospital grounds, thus preventing an elopement.”

Staff Safety

“Our care team placed a virtual safety attendant to monitor a patient who was showing aggressive behavior. While monitoring the patient, the virtual safety attendant witnessed the patient attack a frontline staff member who entered the room. The virtual safety attendant triggered the stat alarm to get the caregiver immediate backup and they also called security for escalation.”

“A patient stated getting aggressive with staff member (violence was not the reason for being monitored) and the virtual safety attendant was able to call security and remove the staff member from the situation.”

“A patient with a history of violence had a 1:1 sitter and a device placed in the room. The patient attacked the staff, and virtual safety attendant heard the call bell that was pulled out of the wall unit, so they called security. The same patient later hit staff in the stomach and staff were not able to notify anyone, so the virtual safety attendant hit the stat alarm and called security again.”

Pediatric Patients

“A pediatric patient was with a TeleSitter device overnight for eating disorder. While waiting to sort out the discharge of the patient from the device, the patient went into the bathroom and pulled her NG tube out; when the food tray was delivered right after, the virtual safety attendant noticed the patient hiding food in their clothes pockets. The patient was then placed in the appropriate level of care.”

“We’ve been able to catch some of the pediatric eating disorder patients pinching themselves to try to lose more weight.”

“We were observing an adolescent patient who had COVID-19 – a patient we would not typically monitor, but I’m so glad we did. We were able to catch a parent abusing the patient, and someone we would never expect! Had the virtual safety attendant not been observing, this behavior would not have been caught.”

Behavioral Health Monitoring

“A virtual safety attendant was monitoring a fall-risk patient and overheard them talking about suicide. The attendant alerted nursing and suicide precautions were implemented.”

“While monitoring a patient, the virtual safety attendant noticed the patient getting into her pocket book and get some pills. Staff was alerted and the patient was questioned and found to have a bottle of unidentified medication that she willingly handed over. The patient had previously been moved to a higher level of care due to vital sign insatiability and they believe it may be related to herself medicating.”

“A virtual safety attendant noticed a patient moving around under the covers with the blanket over her face. Staff zoomed in and saw that the phone cord was being stretched under the blanket. They set off the stat alarm, and when staff came in and pulled back the covers, the phone cord was wrapped tightly around the patient’s neck several times, trying to strangle herself. The staff were able to save her and avert the suicide attempt.”

Substance Abuse

“A patient had surgery and after returning to his room, he had a visitor that brought him a gift. The virtual safety attendant watched as the patient opened his gift which consisted of drugs and drug paraphernalia. The virtual safety attendant called the nurse who went in the room and did not see anything, but the attendant called her back and let her know the patient hid everything under his pillow. The nurse returned with security and found and removed all the items.”

“One patient was going through alcohol withdrawal. He kept approaching the TeleSitter, believing that the audio box was a fast-food drive through. He repeatedly ordered food from the virtual safety attendant, who found the best way to keep him calm was to take his order. In the morning, they pulled their data and found that the attendant verbally interacted 200 times with that patient during the night. The bedside care team was so appreciative that the virtual safety attendant was able keep him occupied and calm.”

“A patient and visitor were found unresponsive – they put a TeleSitter device in room to see if they were taking drugs. While watching, the visitor became “crazy” and was exhibiting bizarre behavior. The virtual safety attendant were given permission call security codes.”

Silent Saves

“The virtual safety attendant was monitoring one patient in a semiprivate room and could hear a loud hissing in the room. The sound was coming from the other side of the room, and they discovered that the other patient’s Bipap had become disconnected and were able to sound the stat alarm to get help in the room.”


“A virtual safety attendant noticed the patient was sitting perfectly still, which seemed off to them. A stat alarm sounded, and their nurse called. The patient was choking, a RN came in room, called a code, lifted the patient out of the bed and over the bed railings, and performed the Heimlich to save the patient.”


“A virtual safety attendant was monitoring patient who was feeding himself and started choking. She asked the patient if he needed help and he nodded his head “yes.” The attendant verbalized loudly into the room “he’s choking!” followed by initiation of the stat alarm. Staff promptly responded and helped the patient.”


“A virtual safety attendant noticed a patient pulled off their oxygen and notified the nurse, as this was a COVID patient who needed the oxygen. The nurse was very thankful since she would not have known or gone back to the room any time soon.”


“One virtual safety attendant noticed the patient had not received a dinner tray, and it was getting close to time for the kitchen to close. Dietary was called to make sure the tray was on its way.”


“A lab tech was in the room of a confused patient. The virtual safety attendant overheard the lab tech use the wrong patient name, twice, and the attendant intervened before labs were drawn on the wrong patient.”


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