Ingrid Cheslek, MPA, BSN, RN, NEA-BC will share how employee engagement has a direct impact on patient engagement and satisfaction. When high engagement is in place, organizations can set high levels of accountability with leadership and staff, leading to positive clinical outcomes.
Cheslek has been on the frontlines of nursing for over 30 years. She is the Chief Clinical Operations Officer and Chief Nursing Officer at Mary Free Bed Rehabilitation Hospital in Grand Rapids, which has achieved significant successes with its AvaSys system since rolling it out in 2016. Previously, she was the internal coach for the Studer Group partnership at Metro Health Hospital in Wyoming, MI.