Move over, Alexa – a new technology being utilized at Kent Hospital in Rhode Island is engaging patients with their healthcare providers — and in one particular instance, with a heartwarming result.
According to Kent, patients who require monitoring due to their potential for falls, elopement, or to ensure they do not remove needed medical devices, are utilizing Kent Hospital’s tele-sitter program instead of having live personnel in the room.
One patient thought it was an Alexa device, and asked for a song to be played.
It wasn’t the technology that made it happen. In the end, it was the human touch – a Certified Nursing Assistant (CNA) heard the request, and delivered.