Providing a consistent experience for patients and employees has never been a higher priority
Systemness can improve the patient experience, lower costs, reduce risk and provide insights into a range of care and management issues. But aligning services and practices across a wide range of facilities, employees and care can be a challenge. There’s no questioning the priority that systemness holds for today’s hospitals and health systems—especially in this era of COVID-19. But what are the perceived benefits and obstacles? And what is needed to continue to move the process forward successfully?