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Improve Patient Engagement Scores

Sarah Brown MSN, RN, CMPE, NEA-BC at UnityPoint Health, discusses the challenges her nursing staff faced during the pandemic and how this caused massive burnout throughout their system. Quality of care was being compromised, so leadership agreed to make innovative changes and identified the use of AvaSure TeleNurse™ solutions as a potential solve. Sarah noted, “Virtual Nursing in the med-surg area immediately helped our nurses at bedside and has grown astronomically quickly.”

Early results of TeleNurse™ Programs:

  • Increases in HCAHPS: 7.6% increase in patient understanding of purpose of taking medication, 2.04% increase in top box score for transition of care
  • Discharges completed by the virtual nurse currently have lower rates of readmission – this is an early trend; they’re waiting to see more results over time to consider it correlated
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